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Re: PRINTER WON'T ACCEPT NEW INK CARTRIDGE
From the Brother solutions website:
If the message "NO CARTRIDGE" remains on the LCD
after you have installed the ink cartridges, then one or more of the
cartridges may not be properly installed. Verify that the cartridges
are installed correctly by following these steps:
that have already been installed are no longer vacuum-sealed, so it is
very important that these cartridges remain upright. If a cartridge is
removed from the machine and placed on its side, air may be introduced
into the ink supply tubes. As a result, repeated cleaning will likely
be required before normal print quality is restored.
Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in. If
the date and time appear on the display, the issue is resolved. If the
display continues to show NO CARTRIDGE, continues to Step 2.
Open the scanner cover by lifting it from the right-hand side until it locks securely into the open position.
Remove the black ink cartridge by pulling the white plastic
hook (locked over the edge of the ink cartridge) toward you, then
lifting the cartridge out.
The LCD should prompt you to install the black ink cartridge.
Reinstall the black cartridge. Press down FIRMLY on the top of
the cartridge until it is fully seated. Push the white plastic hook
towards the cartridge to verify it is fully latched over the
cartridge's top edge. Repeat STEPS 2 - 4 to verify each that of the
color cartridges (magenta, cyan and yellow) is installed properly, then
continue to STEP.
Close the scanner cover. The unit should begin cleaning automatically.
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put that cartridge in and perform a head cleaning process, and allignment... follow the procedure (2 or 3 times if needed) and in the end, shut down the printer, disconnect usb cable (both end), then wait for some time, aprox. 20 sec. and then put both end in again, turn printer on and wait for ready signal or some sort of confirmation that all is ok... If not, replace or update the printer driver and software, or reinstall all printer software.
The contacts on the cartridge for this printer are pretty tempremantal. Try giving them a gentle wipe-down with a piece of non fibros tissue. You may want to wipe the corresponding contacts inside the printer too.
If this fails to help it may be that the contacts have been damaged when handling it. In this case replacing the cartridge is the only solution.
It sounds as though you have a break in the carriage ribbon cable. A new carriage would hopefully cure it but its just possible the logic board has failed and is not sending any signal to the magenta ink tank. Its certainly repairable but you would need to know the costs and the labour charge to see if its worthwhile.
Who refilled the ink-cartridge?
If you did it, then you need to "reset" the electronics inside the ink-cartridge, to indicate to the printer that it is a "new" cartridge, and not the same "empty" cartridge.
When you say "does not accept", EXACTLY what error-message do you get?
if you are using a refilled cartridge the printer don't accept them, you need to use the proper canon ink cartridge, if you are using the canon cartridge you have to press the stop botton for 5sec for accepting the new cartridge.
Is it the new original cartrigde colour or not ? If yes, you should ask a guarantee from the seller.
There is a chip inside the cartridge, sometimes it doesn't compatible for the printer software to read the chip.
The printer will keep asking for the new one if there is no ink in the cartridge.
The version of firmware you originally had on the printer when you
changed the ink cartridge was bad. There is a known issue that when you
put in a new ink cartridge when the printer is in the error state
EMPTY. REPLACE COLOR INK CARTRIDGE" the unit writes that value to the
new ink cartridge so you will continue to have that error.
So to fix
your problem Open the access door and Remove the ink cartridges. Then download and install
the new Firmware. Heres the link.