I asked Lexmark support abd received the answere. this solved the issue immediately. "Please note that there is a red lever on the back of the printer unit
that locks the scanner. Make sure that this lever is located in the
"down" position when attempting to power up the scanner."
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You may have accidently pushed the LOCK button - this button is used to LOCK the carriage into place when moving the scanner to another location or shipping it.
Check for a button and the picture of a LOCK, it is usually at the back of the scanner, you can push it left or right, and you have an open lock and a closed lock picture under it. Make sure you didn't accidently push it to the LOCK position when holding the scanner - that loud sound means your carriage is locked and cannot move - once you set the button to UNLOCK this should solve your problem.
Please ensure that the scanner is unlocked. The scanner lock is situated under the scanner bed towards the left. To unlock the scanner, please lift the scanner bed and push the red switch towards the back of the machine. Please try scanning again and let us know the results.
If the issue still persist, please follow the steps given below:
1. Press "Copy" button.
2. Press "Options" till the display reads "Set Defaults."
3. Use the "Arrow (right/left)" buttons till the display reads "Use Factory."
4. Press "Select."
Please let us know the results.
Hi, The all in one solution software you used in XP doesn't work fully with Vista.
But you can still scan and copy by using Windows Photo Gallery.
1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie Lexmark X73) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.
To unlock a scanner open it where you would put cartridges in and look
for a red or green colored tab hanging down. There should be a little
picture of a padlock. You can switch it from lock to unlock. It's kept
locked to protect the scanner during shipping.
I had the same problem and the solution is this: There is a red lever switch by the power chord on the scanner/printer. Above this red lever switch is the drawing of a lock in the "locked" position and at the bottom this red lever switch is the drawing of a lock in the "opened (unlock)" position. The lever on the red switch should point to the "opened" lock symbol (unlock). It the switch lever is pointing to the "locked" position of the lock symbol, flip it to the "opened" position and recycle power on the scanner by removing the power chord for a 30 seconds. If the lever is pointing to the "unlock" lock symbol, flip it to the "locked" position and then back to the "unlocked" position and recycle power. Good luck!
Set this options un der Control panel Scanner and camera.
If fails try this,
Uninstall everything HP Installed. Unplug the scanner. Then reboot. THen install the drivers and applications. Then reboot. then insert the HP scanner into the USB.