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It is my understanding the caller ID feature comes as part of your telephone service and your phone only displays what comes through. So either you changed the subscription which means you dropped the Caller ID feature or your BT plan does not have it anymore. Best to call BT and confirm.
Check your Sim in another phone to confirm , if there is no CLIP then the service provider has barred you and must get in touch. Also is possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
Go to the person's contact you wish to set a picture to. Select that contact and then select edit. Scroll down to where it says picture. Click Set ( left soft key) then it will give you a choice on taking it from your pictures, downloading a pic or some other choices. Choose the one you want and save. Your picture should come up when that person calls you or you call that person. Hope this helps!
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.
2. Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the display.
3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to your selection. LEVEL 5 is the default setting.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the new volume setting shows in the display.
From the Handset Setup Menu: 1. Press the caller ID-volume ( 5 or 6) button to scroll to the TONE PULSE sub-menu. 2. Press mute/program button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in the display. The default setting is “1 TONE”. 3. Use the touch-tone pad or caller ID-volume ( 5 or 6) to enter 1 TONE or 2 PULSE. 4. Press the mute/program button to confirm. You will hear a confirmation tone and your selection shows in the display.
This might be a possible solution....as I have had the same problem, with 2 phones... Finally, I went to another cell phone rep - and we FIXED the problem!
My cell phone numbers in my phonebook are all saved with "1-area code-phone number" ie: 1-555-555-5555. The problem came from when people were calling me, locally, their number would come in as are code-phone number ie: 555-555-5555. The cell phone couldn't match the caller ID perfectly, so it would alternate between blank pictures, black pictures, wrong pictures.
Re-save your numbers, without the 1, and it should work fine - well, it did on my phone! :) Good luck!