Question about NorStar Compact Ics WithClid Trunk Mod (ntbu0686)

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Mailbox locked error message. when i try to check messages and enter my mailbox # and pw. it says mailbox locked, pls call admin. and then closes

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You need to get into voicemail administration and reset the mailbox password. Open the mailbox (F981), enter the default password (0000) and the system will prompt you to enter a new password.
Good Luck!

Posted on Aug 12, 2010

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When calling voicemail I receive a message after entering my access code that states "I'm sorry, I can't talk to you right now"


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Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

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Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done. Your password will be the defaulted to1234.

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An employee changed the password to the voicemail, and they are no longer with us. How do I override their password and change it back to the default password for the new employee?


Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done

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I'm trying to set up my voice mail and I am getting a message "mailbox locked". Is there a generic password I can enter that will work? Too, can you send me a step-by-step go-by to set up my mailbox?...


If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

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I am locked out of my admin mailbox on my nortel nt8b26aabl phone, when i use feature 983 and then password 102000, it says invalid password.???


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

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I am getting "invalid mailbox" when trying to reset password.


Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

Feature 983
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MBOX
ADD
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Apr 23, 2009 | NorStar Meridian M7310 Phone

1 Answer

When attempting to retrieve messages it indicates the mailbox is locked.


Which mailbox? Just a users or the system admins mailbox?

If a users, you can go into system admin and modify the mailbox, one of the options is to default the password.

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I am trying to get into the main outgoing message (the one that comes on as soon as an outside caller dials our number---which directs people to the various extensions). I need to change that message and I...


You need to dial the vociemail system, when prompted, enter the admin mailbox followed by #

That is the admin mailbox and password for a Partner voice messaging.

Make sure thats what you have....


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