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Re: switch on problem
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...
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Usually, the device will not switch on because the battery is low, or not charged. If this is the case, charge the battery (fully) first, then try it again.
If your battery is fully charged, and/or the device is still connected to a power source, and it still doesn't start up, try to do a hard "RESET" ... by inserting a pin (or a straightened out paper clip) into the reset hole at the bottom of the device, and pushing it in (gently). Then try to restart it again.
If that still won't start the device, either the software is "bad" or the hardware is "dead". You may wish to send it to TomTom for repair, or abandon it.
Fix it yourself, you need either a new battery and or motherboard. Relativly easy to do! 10 small torx screws for motherboard and 2 ribbons, then a few more screws and loosen the harddrive and screen for battery
Battey and motherboard for less than £50 pounds off ebay
What you report is very very common. It's also common with other electronic stuff with similar type batteries. I ahve a portable DVD that charges OK 100% and will run for hours after a full charge but If I( charge it , then leave it for a day , the battery has gone flat or nearly flat . Doesnt present any problem or appear to do harm to the battery as it's been like this for about 2 years now. It's just inconvenient , thats all.
My Tomtom is the same , so I did a little modification . I used a read switch ( very tiny ) and broke into the battery cable inside the tomtom and connected the 2 resulting ends to the read switch then positioned the read switch at the back of the tomtom so it would be near to the tomtom mount when affixed . I then glued a small magnet onto the tomtom mount. The result is : The battery inside the tomtom is made disconnected when the read switch opens and it opens when its taken off the mount because it needs the magnet to be closed. ie . the read switch closed when a magnet is put near it and opens when a magnet is removed ( read switch is magneticly operated ). So now my battery doesnt drain as it has no connection to it to drain through. The tomtom will only switch on when its slotted onto it's mount . good luck.
The switching off problem can be generaly be attributed to 3 causes:
Battery is not being charged enough ( charging via USB from a PC will take days ) your charger could be putting out the correct voltage but not enough current.
The battery is on its way out. TomTom batteries have a set lifetime where they gradualy take less and less charge. if your battery capacity is low then you might just have enough power in it to allow the TomTom to start up but then it shuts down again shortly after. ( You can check this becuase if powering the tomtom via a power supply the tomtom should remain switched on ). If this is the case , then it probably proves the battery is the problem.
Faulty software ( very possible ) . I have found that where certain files are corrupted on the SD card the TomTom will shut down at some point in the loading up cycle. The reasoning being that if the TomTom cannot procede with boot up , it will either hang or shutdown or load up incorrectly.
If you made a backup of your SD card then formatting and reloading the files from your PC might cure the problem.