Question about Logitech EX100 967499-0403 Keyboard

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Had keyboard/mouse since July. No problems (except heavy battery use) until yesterday. It just stopped responding. Two sets of batteries later and no luck. Had to plug in my old wired keyboard. Have repeatedly tried to connect with no luck. Is this correctible - or should I just toss it.

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  • dquinn2600 Sep 08, 2009

    Apparently my post was not clearly explained. The keyboard just stopped working. It was not a battery issue. I tried two sets of batteries thinking I might have bad batteries. No luck. Keyboard is dead and will not reconnect.

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If you bought this new and it has a warrenty, send it back to them and get a new one.

Battery use for a keyboard and or mouse should be months, not days, my set uses them for about three months then need changing, have gone as long as six.

Posted on Sep 08, 2009

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Often this is simply because the radio link between the receiver and the mouse/keyboard has been broken. Some possible reasons for this are: flat batteries, insertion of new batteries, connector to the computer removed, etc.
In the first instance, you should restore the Logitech devices to a defined status (reset). To reset the device:
Remove the batteries from the mouse/keyboard for approximately ½ hour.
Press and hold the "Connect" button on the receiver for 15-20 seconds. Make sure that the receiver is connected, the PC is switched on and that there are no batteries in the devices. After resetting, insert new batteries and restore the connection as follows:
  1. Press and hold the "Connect" button on the receiver for 1-2 seconds.
  2. Then immediately press the "Connect" button on the bottom of the mouse (locate this button before you start, all cordless mice have a "Connect" button)
  3. Move the mouse around to check that the connection is working correctly
  4. Press and hold the "Connect" button on the receiver again for 1-2 seconds.
  5. Then immediately press the "Connect" button on the bottom of the keyboard (locate this button before you start, all cordless keyboards have a "Connect" button)
  6. Use the keyboard to check that the connection is working correctly
  7. Both devices should now be working correctly
If one or both of these devices is still not working, try them on another compatible PC system to ensure that the fault does not lie with your PC system.

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