Question about GN Netcom GN 9120 Professional Headset

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  • gwen_seltenr Oct 30, 2009

    Check the headset mic at the end to make sure it is clear of debris, alot of the time lipstick and makeup gunk up the tip and it becomes clogged! something as simple as that and it will be working again!



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This needs to be re-synch
whilst the headset is in the cradle untwist base and remove plug count to 5 and re-plug wait for synch lights to stop and retry


Posted on Oct 30, 2009


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I have a 3300 hp when i key up and start talking the sound shuts off on my end the needle still moves and people can hear me then when they talk back i cant hear them the radio is recieving and in order...

Keeping it simple first

1. Try another mic it could be a short at mic plug/cord
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My phone places calls fine but the person I'm calling me can't hear me. I can hear them, but they can't hear me.

This problem is mostly restricted to one of two causes. It is either a fault with your network or a fault with your phone.
It is most likely that the network is great since you can hear the caller clearly. Also you can clarify this by checking the amount of service available on your phone when making the cal.
Most likely, there is a problem with the mic of your phone and as such your voice cannot be transmitted over the phone to the other end of the call. Did your phone drop or hit something hard recently? This could cause the mic to get broken and therefore prevent it from working normally. In this case, the only thing that can be done is to send it to a repairer so the mic can be replaced and it would wok fine. Also, the mic could be blocked by certain substances like dust and also disable the caller from hearing you. In this case you just need to clean the mic with a tiny material like a pin. Be careful while doing this so as not to damage the mic any further.
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It is possible that the mic hole is blocked and the voice do not detect properly to be processed.
clean and check if not the mic might be faulty , use a new one and test as this is inexpensive. if not the preamplifier of the mic or the amplification stages of the mic is faulty.
A good signal test can prove corrrect.

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If the other caller can't hear you, the problem must be with the mic. I would suggest you to first check the mic, if your phone has a sound recorder feature, please open it and try a recording. Is it possible? can you hear the recording? I don't think so.
I would suggest you to get your mic replaced from a Service center or from a Samsung Mobile repairing shop. Your phone will be fine with it's mic and your other caller will be able to hear you.

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Take it to any repairer that can fix it to check either to clean it up or to replace another one for you..

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As far as I am aware there is note default mute setting so it sounds like the mic is faulty or blocked. They are usually at the bottom of the phone so make sure there is nothing blocking it.

If there is no sound then more than likely, the mic is faulty.

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