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I took the head off of mine and saw that there was plenty of steam coming out and found that the head was clogged. I inserted a wire in the head part to try and dislodge the clog. I used 1/4 distilled water and 3/4 of distilled white vinegar and pumped it continuously until the steam came out. I then took the head off again and inserted a wire to clean it more and repeated the process and it works great now.
I was mopping with mine a couple months ago when it stopped producing steam. I pumped it several times resulting in a really loud pop (sounded like a .22 going off) followed by a large release of steam from the housing followed by water trailing on the floor. I immediately attributed it to an overpressurization and either a housing or hose failing.
Well several months later and enough nagging from my wife, I finally delved into it. I removed the housing screws from the back side (about 8 small recessed screws). After some wrestling with the housing to free it, I was able to examine the inside. I quickly found the issue. The hose that comes off of the top of the steam chamber and goes to the mop head had indeed failed (presumably from a blockage of sediment / calcium). The hose ruptured right at the top where it connects to the steam chamber where I found about a 1/4" hole.
I was able to remove the hose. I found a long spring inside the hose. (I'm guessing it is to try to prevent blockages.) I blew threw the hose and a good size cloud of a white powdery substance came out. I ran the spring back and forth inside the hose to ensure there were no other obstructions. Fortunately the failure occured close enough to the end of the hose that I was able to trim off the rupture and resecure it with the spring clamp.
I put everything back together and now it works perfectly again. Distilled water from now on (we're on a community well system) and an occasional flush with vinegar should prevent it from happening again.
Hard water deposits. I ran some white vinegar through mine, like a coffee maker, and it worked for a while, but clogged again. So I unplugged it, let it cool and turned it over in the bathtub and squirted a small amount of Lime-Away into the hole where the steam comes out. Let it soak for 5- 10 minutes and it is working like is is brand new.
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