Question about Health & Beauty
The short version is RS Medical informed me there is no tech support that can talk to you by phone that repairs are done in some warehouse location. Units are to be sent to RS Medical and repair cost may be covered by insurance but if not cost is passed back to the customer. Units are not to be opened by users as that disables the program. I believe it is all a rip off. My unit would not power on with a charged battery so I did order a replacement battery pack and it continued doing the same thing. Both battery packs test good with battery tester. However there is also a 3v button cell battery built into the unit that test bad but RS customer service could not tell me the function of that battery. I am thinking that battery may be the culprit of my problem. I am capable of changing that battery but would still need to know if anyone knows how to reset the unit.
Does anyone know of a doctor or field representative that may be knowledgeable of these devices?
The 3v battery supports the program info,if it goes bad, u have to send in and they will replace battery and reprogram for u. that is as long as the sysytem is paid for, after one year of service, unit shuts down and u have to call in and they will walk u through entering a code to reset. as long as there is a zero ballance. mine has a bad powerpack 6v 2.1ah 0525 battery, if u have an extra i sure could use. contact is firstname.lastname@example.org. i am in louisiana. thanks
Posted on Nov 05, 2009
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Posted on Jan 02, 2017
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