Question about Dell 1815dn All-In-One Laser Printer

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Dell 1815 dn - bogus front door open message

My dell 1815 dn has the front door is open message and it won't go away. Any suggestions are appreciated.

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Hey, make sure the front door is shut, if it is, you most likely need to replace the High Voltage Power Supply (Part# WH773). Iteminc.com has this part and can ship same day. The sensor which reads if the door is open can go bad and it is part of the HVPS.

Posted on Jun 16, 2011

  • Steven C
    Steven C Sep 22, 2011

    This video was updated herehttp://www.youtube.com/watch?v=d2JENLgZQ... to include removing the front door and fuser prior to installation

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Hey, make sure the front door is shut, if it is, you most likely need to replace the High Voltage Power Supply (Part# WH773). Iteminc.com has this part and can ship same day. The sensor which reads if the door is open can go bad and it is part of the HVPS. Good luck!

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I had same problem. If you go to rear of printer and open the back door you'll see it is attached to a blue connector. Unattached it so that the door opens fully and then unflap the inside roller assembly. Next open the fuser door and you'll notice a little spring loaded assembly on the inside of the opened fuser door. This is where my problem was. Make sure that the assembly springs back when pushed because part communicates with a sensor on the motherboard. If it doesn't spring back then the printer thinks there is a jam. Mine was stuck but after pushing it a few times it started to work freely again. This was a frustrating problem but that fixed my issue and hopefully it will fix yours.

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1 Answer

Front door open message on display of dell 1815dn printer


Hey, make sure the front door is shut, if it is, you most likely need to replace the High Voltage Power Supply (Part# WH773). Iteminc.com has this part and can ship same day. The sensor which reads if the door is open can go bad and it is part of the HVPS. Good luck!

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Do you get the same line when you use the adf for other purposes?

If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.

That is a common problem on all ADF scanners.

Good Luck

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