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This may be due to the possiblity that the you are on the wrong input source, If you watch HD Channels then the input source would either be componet or HDMI input. Try changing the input source of the television with the TV's remote until you see the Channels again. IF you are not watching HDTV then the television is on the wrong reception channel for the Direct TV's box. Try channel 4 or 3 or even 73.