Question about HP Office Equipment & Supplies
Check that you removed the protective tape. some cartridges have two of these pieces of tape one over the head and possibly on on the contacts to the printer.
If you recently re-filled or had the cartridge refilled or even bought one of the many cheaper replacement cartridges you should read on
Most modern cartridges have an ink level chip built on to them.
Should the level drop below 25% then most of these chips lock up and will not reset.
Re-filling them will have no effect
If you are lucky you should be able to find either a chip resetter around on the INTERNET or maybe even local
Even better empty cartridges that never need to be reset.
The second option is my preference
I realise these are not for your specific printer but there are others listed on both those sites as well.
cheaper cartridge problems have been on the rise recently and that is for ALL makes of printer. Also avoid cleaning the contacts or touching them.
I have seen the contacts cleaned and cartridges ruined with other methods of cleaning.
Rubbing too hard can also cause a badly set chip to move making it inoprable.
I dont like full prices replacements either which is why I always provide the links I usually reccomend that people take back any cartridge that does not work right from the get-go.
I dont know of anyone who has had a problem doing that be it a shop refill or otherwise.
No matter if I paid $1 or $100 for a cartrdige I would still expect it to work
Posted on Sep 08, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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