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Canon Digital Rebel XT / EOS 350D Digital Camera with EF-S 18-55mm Lens
Problem for Canon Digital Rebel XT / EOS 350D Digital Camera with EF-S...

My XT will not connect to Vista.




By skathe on Dec 09, 2007

" "
I have had a Rebel XT for about a year now and all the software to download my pictures was on my old laptop, with Windows XP. I recently bought a laptop with windows Vista, and I installed all the software for my camera from the CD's (EOS Utility, Camera Window, Zoombrowser, etc) but when I attach my camera to my computer and open the EOS utility, I cannot upload any pictures to my computer, it doesn't recognize that my camera is even plugged in.

Same Problem

Apr 26, 2009

-   I tried the PTP option and my computer still does not recognize it...Camera keeps saing "busy".....any thoughts? -   Guest

Apr 22, 2009

-   i have the same problem, except i already tried downloading driver software from the cannon website-and it still didn't work. it says "make sure the required media is satisfied". wtf does than mean? does anyone know why i can't download the driver? -   Guest

Apr 19, 2009

-   My computer all of a sudden does not recognize my Canon Rebel....I have Windows Visa???
best
thanks
pat
-   Guest

Apr 13, 2009

-   I am having the same problem. Installed rebel xt cd and is not compatible with vista 64. Went to canons website and tried downloading the updates for one version off the cd....brower ex........ and still does read files from my canon rebel to the computer.
Any thoughts?-   fisherguy

Mar 02, 2009

-   I have 'Camera not recognized' error and then EOS Utility closed. This happened to Vista Business on my newer computer. My old XP is still working fine with the same camera.

Any solution???-   Guest

Best Solution

posted on Oct 20, 2008
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I had same problem. I tried the Canon customer support and got similar advice Muhammed gave, along with several additional steps to try. None of them worked. The only thing that worked was the above suggestion of setting the camera itself to the PTP for the communication setting of the menu.

It's too bad you have do do this work around, it does not allow for the same level of control as the pc communication setting.

Solution #2

posted on May 23, 2008
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Any suggestions for Vista 64-bit? I tried the Vista driver on the link offered by Mohammed and it did not work. Said to check the environment for suitability.

Solution #3

posted on Dec 09, 2007
Very Helpful)

mdferozali

Rank: Guru 
Rating: 88%, 48 votes
Dear Skathe:

please uninstall the drivers and then download the drivers for windows vista and install it.

Please click on the link below and download the driver with file VU600EN.exe
EOS USB WIA Driver 6.0.0 for Windows Vista

then install the drivers.
http://www.usa.canon.com/consumer/contro...

please let me know if this works.

Regards,

Mohammed

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Solution #4

posted on Jun 25, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
You can set the Camera to PTP comms in its menu window then Vista 64 will work apart from Camera remote control....

Solution #5

posted on Oct 07, 2009
Very Helpful)

L8ebug

Rank: Apprentice 
Rating: 100%, 1 votes
For Vista 64 bit OS:
* set camera to PTP as referenced in other solutions
*ALSO go into Control Panel>Hardware and Sound>Autoplay and change the "Pictures" setting to "View/Download Images using Canon Zoombrowser EX"
*ALSO scroll down on that same screen to Devices. Should see your device listed (mine is a Digital Rebel XT). Set this to "Import pictures using windows.

When you connect your camera, you will get a small pop-up function window "Importing Pictures and Videos". Tag the pics, if you like. Choose to erase them from the memory card if you like. Pics are available to be viewed in normal Canon ZoomBrowser software.

Better than using a card reader or clicking and dragging pics from one program to another.

Hope this helps... it keeps me from tearing my hair out.
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Solution #6

posted on Jun 20, 2009
Very Helpful)

wdmill

Rank: Apprentice 
Rating: 100%, 5 votes
Thanks!!
The Canon website does not work because Vista does not recognize the driver. However, the PTP setting does work.
Whew (it took me quite a while to get to this solution).
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Solution #7

posted on May 12, 2009
Very Helpful)

actionattack

Rank: Apprentice 
Rating: 100%, 1 votes
I had the same problem and then figured it out!

- You might need to go to the canon website and install any drivers for your operating system. (Including the RAW driver)

- Next, you will need Photoshop CS or later

- Open up photoshop. Go to File > Import and you should see the Rebel XT on this list. Import images this way

The computer does this because you're not importing jpg images but RAW.
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Solution #8

posted on Jan 08, 2009
Very Helpful)

Lapin3

Rank: Apprentice 
Rating: 100%, 17 votes
Well, that worked perfectly. Turn on your Rebel XT camera and under Menu then Tools go to Communication and set it to Print/PTP. Thank you to all you very smart people!
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Solution #9

posted on Apr 14, 2009
Very Helpful)

PabloCabot

Rank: Apprentice 
Rating: 97%, 9 votes
Try changing the communication settings on the last tab in the menu to Print/PTP. It worked for me. Vista would then recognize the camera - however it does not use any drivers from Canon for download.
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Solution #10

posted on Apr 06, 2009
Very Helpful)

flexyracer

Rank: Apprentice 
Rating: 96%, 7 votes
PTP was the setting I needed too! With mny new Vista 64-bit PC, I spent hours trying to get the drivers installed for my Rebel XT using Canon's instruction to set the camera's Communication mode to "PC Connection." BAD ADVICE! Setting it to PTP was all I needed to do.
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Solution #11

posted on Sep 06, 2009
Not Rated)

CCris0209

Rank: Apprentice 
Rating: 0%, 0 votes
I was having the same issue that everyone else is having. The Tech from Canon was trying to help the best that he/she could. While I was reading the step-by-step instructions from the Tech. I decided to plug in the camera, go to my computer, double click on the camera under folders. You will see removable storage, a folder DCIM and then a list of canon folders (123Canon, 124Canon, 125Canon, 126Canon, 127Canon).
Click on each one (or if you know how you took your pictures) until you find your pictures. Go to Edit, select the pictures you want to copy, click on edit again and select copy to folder. At this point you have the opportunity to create/name a file folder for your pictures. Good luck.
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Solution #12

posted on Oct 27, 2008
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
PTP worked! Thanks!

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31 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Feb 24, 2009

I used to be able to download pics automatically to my computer, changed computer and now I cannot. The EOS Digital, theorectically interactive pop up does not work...frustrating. I have reloaded and done all I can do it seems, says I should get a card reader. I paid 1300. for a camera????
Any suggestions. I am just about worn out.

Comment by pruitt33, posted on Feb 23, 2009

windows is asking for a driver but there isn't one available for vista x64

Comment by limey2, posted on Jan 22, 2009

I also have exactly the same problem - plus my samsung printer isn't recognized either!!

Nick.

Comment by kuhdel, posted on Jan 18, 2009

I have the same problem, vista will not work with my cannon rebel xt but is fine with my power shot

Comment by jimmonroe37, posted on Dec 17, 2008

I have the same problem with the Vista 64 bit platform

Comment by shogun808, posted on Dec 03, 2008

Same problem conditions described with my Canon Digital Rebel XT but no such problem uploading with my Canon Powershot on my Windows Vista 64-bit.

Comment by Guest, posted on Dec 03, 2008

Same problem conditions with my Canon Digital Rebel XT, but no such problem with uploading pictures from my Canon Powershot on my Windows Vista 64-bit notebook.

Comment by elek-tech, posted on Dec 01, 2008

Mine started just this past weekend when a Windows Update ran. I am running 32-bit Vista Business Edition.

Comment by mrsstauffer, posted on Nov 30, 2008

I have vista 64 bit and Canon says they do not support this version for a driver. What can I do to get this to work.

Comment by jacksonwy, posted on Nov 29, 2008

Thank you! The PTP setting worked for me too. What a PITA.

Comment by michaeldphil, posted on Nov 09, 2008

I have the exact same problem. I recently updated Norton Internet Security and since then, my laptop will not identify when the Rebel XT camera is hooked up to the computer through a USB cord? Help please... :(

Comment by chipchick, posted on Oct 24, 2008

Vista Windows Update cannot find a driver for the Canon product. :(

Comment by Guest, posted on Oct 19, 2008

Same problem. What a Pain.

Comment by Guest, posted on Oct 15, 2008

PTP comms worked for me!!!

Comment by mcbeth001, posted on Sep 10, 2008

Same trouble here. My work-around has been using a cardreader (on scanner/printer) but wow, can't wait to not have to go through the rigamarole.

Comment by Guest, posted on Aug 25, 2008

Canon Rebel XT EOS won't download pictures to my laptop using the Vista

Comment by home compute, posted on Jul 05, 2008

cannot download pictures b/c computer won't recognize camera

Comment by iliaab, posted on Jun 30, 2008

same problem with with vista x64 ... ;(

Comment by jo1brat, posted on Jun 26, 2008

Does not work with my Vista either.I downloaded then even tried canon's recommended download when using with vista and still not working.

Comment by NevadaP, posted on May 27, 2008

Problem looks to be confined to those of us running 64 bit Vista. Canon needs to get cracking on this. Specifically, the WIA driver is supporting 32 bit Vista but not 64 bit. The only work around is to get an external CF card reader to download images. The 32bit apps (EOS Utility, Digital Photo Professional, Stitcher) do work. I can only hope the USB WIA driver is forthcoming.

Comment by jekyllks, posted on May 11, 2008

same problem. downloaded driver for vista & the computer doesn't recognize it. according to canon you were supposed to get past that to install anyway, but it offers no other options but essentially " ha ha you're screwed"

Comment by Guest, posted on May 10, 2008

canon 350d can't view pictures on computer. Is there a free download?

Comment by Guest, posted on Apr 24, 2008

its not working!!

Comment by Guest, posted on Jan 11, 2008

I purchased my Canon EOS 350D and used the supplied CD's to download the necessary utilities on my Windows XP notebook. When I installed MS Vista, I can't connect the camera to the notebook anymore and hence can't download pics from the camera.

Comment by Guest, posted on Jan 05, 2008

I downloaded what Mohamed had mentioned from the Canon website and it works! My Rebel is ready to roll!! Thanks...Shelly

Comment by Guest, posted on Dec 24, 2007

lapton does not recognize camera connected to usb port even though it is

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