Question about Canon Rebel XT / EOS 350D Digital Camera

13 Answers

My XT will not connect to Vista.

I have had a Rebel XT for about a year now and all the software to download my pictures was on my old laptop, with Windows XP. I recently bought a laptop with windows Vista, and I installed all the software for my camera from the CD's (EOS Utility, Camera Window, Zoombrowser, etc) but when I attach my camera to my computer and open the EOS utility, I cannot upload any pictures to my computer, it doesn't recognize that my camera is even plugged in.

Posted by on

  • 29 more comments 
  • Anonymous Dec 24, 2007

    lapton does not recognize camera connected to usb port even though it is

  • Anonymous Jan 05, 2008

    I downloaded what Mohamed had mentioned from the Canon website and it works! My Rebel is ready to roll!! Thanks...Shelly

  • Anonymous Jan 11, 2008

    I purchased my Canon EOS 350D and used the supplied CD's to download the necessary utilities on my Windows XP notebook. When I installed MS Vista, I can't connect the camera to the notebook anymore and hence can't download pics from the camera.

  • Anonymous Apr 24, 2008

    its not working!!

  • Anonymous May 10, 2008

    canon 350d can't view pictures on computer. Is there a free download?

  • jekyllks May 11, 2008

    same problem. downloaded driver for vista & the computer doesn't recognize it. according to canon you were supposed to get past that to install anyway, but it offers no other options but essentially " ha ha you're screwed"

  • NevadaP May 27, 2008

    Problem looks to be confined to those of us running 64 bit Vista. Canon needs to get cracking on this. Specifically, the WIA driver is supporting 32 bit Vista but not 64 bit. The only work around is to get an external CF card reader to download images. The 32bit apps (EOS Utility, Digital Photo Professional, Stitcher) do work. I can only hope the USB WIA driver is forthcoming.

  • jo1brat Jun 26, 2008

    Does not work with my Vista either.I downloaded then even tried canon's recommended download when using with vista and still not working.

  • iliaab Jun 30, 2008

    same problem with with vista x64 ... ;(

  • home compute Jul 05, 2008

    cannot download pictures b/c computer won't recognize camera

  • Anonymous Aug 25, 2008

    Canon Rebel XT EOS won't download pictures to my laptop using the Vista

  • Bee McCee Sep 10, 2008

    Same trouble here. My work-around has been using a cardreader (on scanner/printer) but wow, can't wait to not have to go through the rigamarole.

  • Anonymous Oct 15, 2008

    PTP comms worked for me!!!

  • Anonymous Oct 19, 2008

    Same problem. What a Pain.

  • chipchick Oct 24, 2008

    Vista Windows Update cannot find a driver for the Canon product. :(

  • michaeldphil Nov 09, 2008

    I have the exact same problem. I recently updated Norton Internet Security and since then, my laptop will not identify when the Rebel XT camera is hooked up to the computer through a USB cord? Help please... :(

  • jacksonwy Nov 29, 2008

    Thank you! The PTP setting worked for me too. What a PITA.

  • mrsstauffer Nov 30, 2008

    I have vista 64 bit and Canon says they do not support this version for a driver. What can I do to get this to work.

  • elek-tech Dec 01, 2008

    Mine started just this past weekend when a Windows Update ran. I am running 32-bit Vista Business Edition.

  • Anonymous Dec 03, 2008

    Same problem conditions with my Canon Digital Rebel XT, but no such problem with uploading pictures from my Canon Powershot on my Windows Vista 64-bit notebook.

  • shogun808 Dec 03, 2008

    Same problem conditions described with my Canon Digital Rebel XT but no such problem uploading with my Canon Powershot on my Windows Vista 64-bit.

  • jimmonroe37 Dec 17, 2008

    I have the same problem with the Vista 64 bit platform

  • kuhdel Jan 18, 2009

    I have the same problem, vista will not work with my cannon rebel xt but is fine with my power shot

  • limey2 Jan 22, 2009

    I also have exactly the same problem - plus my samsung printer isn't recognized either!!


  • pruitt33 Feb 23, 2009

    windows is asking for a driver but there isn't one available for vista x64

  • Anonymous Feb 24, 2009

    I used to be able to download pics automatically to my computer, changed computer and now I cannot. The EOS Digital, theorectically interactive pop up does not work...frustrating. I have reloaded and done all I can do it seems, says I should get a card reader. I paid 1300. for a camera????

    Any suggestions. I am just about worn out.

  • Anonymous Mar 02, 2009

    I have 'Camera not recognized' error and then EOS Utility closed. This happened to Vista Business on my newer computer. My old XP is still working fine with the same camera.

    Any solution???

  • fisherguy Apr 13, 2009

    I am having the same problem. Installed rebel xt cd and is not compatible with vista 64. Went to canons website and tried downloading the updates for one version off the cd....brower ex........ and still does read files from my canon rebel to the computer.

    Any thoughts?

  • Anonymous Apr 19, 2009

    My computer all of a sudden does not recognize my Canon Rebel....I have Windows Visa???

  • Anonymous Apr 22, 2009

    i have the same problem, except i already tried downloading driver software from the cannon website-and it still didn't work. it says "make sure the required media is satisfied". wtf does than mean? does anyone know why i can't download the driver?

  • Anonymous Apr 26, 2009

    I tried the PTP option and my computer still does not recognize it...Camera keeps saing "busy".....any thoughts?



13 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Well, that worked perfectly. Turn on your Rebel XT camera and under Menu then Tools go to Communication and set it to Print/PTP. Thank you to all you very smart people!

Posted on Jan 08, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The Canon website does not work because Vista does not recognize the driver. However, the PTP setting does work.
Whew (it took me quite a while to get to this solution).

Posted on Jun 20, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Try changing the communication settings on the last tab in the menu to Print/PTP. It worked for me. Vista would then recognize the camera - however it does not use any drivers from Canon for download.

Posted on Apr 14, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

PTP was the setting I needed too! With mny new Vista 64-bit PC, I spent hours trying to get the drivers installed for my Rebel XT using Canon's instruction to set the camera's Communication mode to "PC Connection." BAD ADVICE! Setting it to PTP was all I needed to do.

Posted on Apr 06, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

For Vista 64 bit OS:
* set camera to PTP as referenced in other solutions
*ALSO go into Control Panel>Hardware and Sound>Autoplay and change the "Pictures" setting to "View/Download images using Canon Zoombrowser EX"
*ALSO scroll down on that same screen to Devices. Should see your device listed (mine is a Digital Rebel XT). Set this to "Import pictures using windows.

When you connect your camera, you will get a small pop-up function window "Importing Pictures and Videos". Tag the pics, if you like. Choose to erase them from the memory card if you like. Pics are available to be viewed in normal Canon ZoomBrowser software.

Better than using a card reader or clicking and dragging pics from one program to another.

Hope this helps... it keeps me from tearing my hair out.

Posted on Oct 07, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem and then figured it out!

- You might need to go to the canon website and install any drivers for your operating system. (Including the RAW driver)

- Next, you will need Photoshop CS or later

- Open up photoshop. Go to File > Import and you should see the Rebel XT on this list. Import images this way

The computer does this because you're not importing jpg images but RAW.

Posted on May 12, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 70 Answers

Dear Skathe:

please uninstall the drivers and then download the drivers for windows vista and install it.

Please click on the link below and download the driver with file VU600EN.exe
EOS USB WIA Driver 6.0.0 for Windows Vista

then install the drivers.

please let me know if this works.



Posted on Dec 09, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I contacted Cannon - they suggested this and it works: Set the camera to creative mode, access menu, go to last yellow tab, select communication type, set it to PTP, power off the camera, connect it to the PC and power it on. The camera will now be recognized as external storage and you can download your pictures

Posted on Jun 13, 2010

I had same problem. I tried the Canon customer support and got similar advice Muhammed gave, along with several additional steps to try. None of them worked. The only thing that worked was the above suggestion of setting the camera itself to the PTP for the communication setting of the menu.

It's too bad you have do do this work around, it does not allow for the same level of control as the pc communication setting.

Posted on Oct 20, 2008

You can set the Camera to PTP comms in its menu window then Vista 64 will work apart from Camera remote control....

Posted on Jun 25, 2008

PTP worked! Thanks!

Posted on Oct 27, 2008

Any suggestions for Vista 64-bit? I tried the Vista driver on the link offered by Mohammed and it did not work. Said to check the environment for suitability.

Posted on May 23, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I was having the same issue that everyone else is having. The Tech from Canon was trying to help the best that he/she could. While I was reading the step-by-step instructions from the Tech. I decided to plug in the camera, go to my computer, double click on the camera under folders. You will see removable storage, a folder DCIM and then a list of canon folders (123Canon, 124Canon, 125Canon, 126Canon, 127Canon).
Click on each one (or if you know how you took your pictures) until you find your pictures. Go to Edit, select the pictures you want to copy, click on edit again and select copy to folder. At this point you have the opportunity to create/name a file folder for your pictures. Good luck.

Posted on Sep 06, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I purchased A used rebel eos xt and the cd will not loed on my vista

You can download Vista drivers and utilities from Canon site ( Select "Windows Vista" as operating system and click "Submit" to filter vista-compatible software.

Jun 17, 2010 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Vista 64 bit drivers for my canon rebel ef-s

Buy an inexpensive card reader to download your pictures to a folder you create on your desktop.

Oct 14, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

I have lost my installation Cd for my digital rebel XT (canon) I downloaded the driver from Canon. com but computer will still not find the device?? When I try in Media Center, it shuts down the program???...

Bet you have Vista on your new computer. If so, it's a Windows Vista issue. Go to Canon's website and get and install the updated drivers for your camera. Here's the link (select Drivers and Download, then select Windows Vista, then look for, download, and install the driver for Windows Vista.

And if you end up pulling your hair out further fiddling with Vista, please see the following for a much easier, faster, and less error prone way to download your photos:

Jul 13, 2009 | Canon Rebel XT / EOS 350D Digital Camera

2 Answers

No Rebel XT driver for Vista

Try changing the "communication" setting on the camera from "PC Computer" to "PTP"
Menu > Tools2 (wrench/hammer/2) Communication = Print/PTP

Jun 19, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Download pictures from my Rebel EOS to my computer

Take a look at Picasa, from Google. Also take a look at Irfanview. I haven't used Irfanview in over a year (since I moved from a PC to a Mac - it's the one piece of software I really miss on my Mac), but before I moved to the Mac it was my primary photo organizer and viewer. It's a very impressive program for free software from an individual programmer (Irfan).

Dec 20, 2008 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer


You need to install the correct software on your computer. They are usually called drivers. Here is a link to the Canon Rebel Xt page from Canon with all sorts of goodies you can download. The most important section to get things going for you is the drivers. Select your OS from the drop down list, download and install. If you don't have drivers your PC or Mac doesnt recognize the fine piece of hardware... your camera. Hit me up if you're still stuck.

Dec 13, 2008 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Downloading pictures

Yes, you need a driver so that your operating system understands how to interface to your camera. Canon Europe has a handy web page:

Enter your operating system and language, and you will get the choices of things that can be downloaded relevant to your camera. If you were using Windows Vista, for example, your choice would be "Canon Camera USB WIA Driver for Windows Vista". Install that, reboot, and then connect your camera again. It should be recognized by your computer.

Sep 25, 2008 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

My XT will not connect to Vista.

Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Windows Photo Gallery or Picasa.

Dec 27, 2007 | Canon PowerShot A560 Digital Camera

1 Answer

Canon Digital Rebel XT / EOS

In the communications option of the camera Menu, there are two options to choose from. Try changing the options. one of them works with Canon software to download images.

Dec 10, 2007 | Canon Rebel XT / EOS 350D Digital Camera

Not finding what you are looking for?
Canon Rebel XT / EOS 350D Digital Camera Logo

10,788 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Cameras Experts


Level 2 Expert

176 Answers

old marine
old marine

Level 3 Expert

2221 Answers


Level 2 Expert

261 Answers

Are you a Canon Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides