Question about Canon Rebel XT / EOS 350D Digital Camera

13 Answers

My XT will not connect to Vista.

I have had a Rebel XT for about a year now and all the software to download my pictures was on my old laptop, with Windows XP. I recently bought a laptop with windows Vista, and I installed all the software for my camera from the CD's (EOS Utility, Camera Window, Zoombrowser, etc) but when I attach my camera to my computer and open the EOS utility, I cannot upload any pictures to my computer, it doesn't recognize that my camera is even plugged in.

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  • 29 more comments 
  • Anonymous Dec 24, 2007

    lapton does not recognize camera connected to usb port even though it is

  • Anonymous Jan 05, 2008

    I downloaded what Mohamed had mentioned from the Canon website and it works! My Rebel is ready to roll!! Thanks...Shelly

  • Anonymous Jan 11, 2008

    I purchased my Canon EOS 350D and used the supplied CD's to download the necessary utilities on my Windows XP notebook. When I installed MS Vista, I can't connect the camera to the notebook anymore and hence can't download pics from the camera.

  • Anonymous Apr 24, 2008

    its not working!!

  • Anonymous May 10, 2008

    canon 350d can't view pictures on computer. Is there a free download?

  • jekyllks May 11, 2008

    same problem. downloaded driver for vista & the computer doesn't recognize it. according to canon you were supposed to get past that to install anyway, but it offers no other options but essentially " ha ha you're screwed"

  • NevadaP May 27, 2008

    Problem looks to be confined to those of us running 64 bit Vista. Canon needs to get cracking on this. Specifically, the WIA driver is supporting 32 bit Vista but not 64 bit. The only work around is to get an external CF card reader to download images. The 32bit apps (EOS Utility, Digital Photo Professional, Stitcher) do work. I can only hope the USB WIA driver is forthcoming.

  • jo1brat Jun 26, 2008

    Does not work with my Vista either.I downloaded then even tried canon's recommended download when using with vista and still not working.

  • iliaab Jun 30, 2008

    same problem with with vista x64 ... ;(

  • home compute Jul 05, 2008

    cannot download pictures b/c computer won't recognize camera



  • Anonymous Aug 25, 2008

    Canon Rebel XT EOS won't download pictures to my laptop using the Vista

  • Bee McCee Sep 10, 2008

    Same trouble here. My work-around has been using a cardreader (on scanner/printer) but wow, can't wait to not have to go through the rigamarole.

  • Anonymous Oct 15, 2008

    PTP comms worked for me!!!

  • Anonymous Oct 19, 2008

    Same problem. What a Pain.

  • chipchick Oct 24, 2008

    Vista Windows Update cannot find a driver for the Canon product. :(

  • michaeldphil Nov 09, 2008

    I have the exact same problem. I recently updated Norton Internet Security and since then, my laptop will not identify when the Rebel XT camera is hooked up to the computer through a USB cord? Help please... :(

  • jacksonwy Nov 29, 2008

    Thank you! The PTP setting worked for me too. What a PITA.

  • mrsstauffer Nov 30, 2008

    I have vista 64 bit and Canon says they do not support this version for a driver. What can I do to get this to work.

  • elek-tech Dec 01, 2008

    Mine started just this past weekend when a Windows Update ran. I am running 32-bit Vista Business Edition.

  • Anonymous Dec 03, 2008

    Same problem conditions with my Canon Digital Rebel XT, but no such problem with uploading pictures from my Canon Powershot on my Windows Vista 64-bit notebook.

  • shogun808 Dec 03, 2008

    Same problem conditions described with my Canon Digital Rebel XT but no such problem uploading with my Canon Powershot on my Windows Vista 64-bit.

  • jimmonroe37 Dec 17, 2008

    I have the same problem with the Vista 64 bit platform

  • kuhdel Jan 18, 2009

    I have the same problem, vista will not work with my cannon rebel xt but is fine with my power shot

  • limey2 Jan 22, 2009

    I also have exactly the same problem - plus my samsung printer isn't recognized either!!



    Nick.

  • pruitt33 Feb 23, 2009

    windows is asking for a driver but there isn't one available for vista x64

  • Anonymous Feb 24, 2009

    I used to be able to download pics automatically to my computer, changed computer and now I cannot. The EOS Digital, theorectically interactive pop up does not work...frustrating. I have reloaded and done all I can do it seems, says I should get a card reader. I paid 1300. for a camera????

    Any suggestions. I am just about worn out.

  • Anonymous Mar 02, 2009

    I have 'Camera not recognized' error and then EOS Utility closed. This happened to Vista Business on my newer computer. My old XP is still working fine with the same camera.



    Any solution???

  • fisherguy Apr 13, 2009

    I am having the same problem. Installed rebel xt cd and is not compatible with vista 64. Went to canons website and tried downloading the updates for one version off the cd....brower ex........ and still does read files from my canon rebel to the computer.

    Any thoughts?

  • Anonymous Apr 19, 2009

    My computer all of a sudden does not recognize my Canon Rebel....I have Windows Visa???
    best
    thanks
    pat


  • Anonymous Apr 22, 2009

    i have the same problem, except i already tried downloading driver software from the cannon website-and it still didn't work. it says "make sure the required media is satisfied". wtf does than mean? does anyone know why i can't download the driver?

  • Anonymous Apr 26, 2009

    I tried the PTP option and my computer still does not recognize it...Camera keeps saing "busy".....any thoughts?

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Well, that worked perfectly. Turn on your Rebel XT camera and under Menu then Tools go to Communication and set it to Print/PTP. Thank you to all you very smart people!

Posted on Jan 08, 2009

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Thanks!!
The Canon website does not work because Vista does not recognize the driver. However, the PTP setting does work.
Whew (it took me quite a while to get to this solution).

Posted on Jun 20, 2009

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Try changing the communication settings on the last tab in the menu to Print/PTP. It worked for me. Vista would then recognize the camera - however it does not use any drivers from Canon for download.

Posted on Apr 14, 2009

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PTP was the setting I needed too! With mny new Vista 64-bit PC, I spent hours trying to get the drivers installed for my Rebel XT using Canon's instruction to set the camera's Communication mode to "PC Connection." BAD ADVICE! Setting it to PTP was all I needed to do.

Posted on Apr 06, 2009

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For Vista 64 bit OS:
* set camera to PTP as referenced in other solutions
*ALSO go into Control Panel>Hardware and Sound>Autoplay and change the "Pictures" setting to "View/Download images using Canon Zoombrowser EX"
*ALSO scroll down on that same screen to Devices. Should see your device listed (mine is a Digital Rebel XT). Set this to "Import pictures using windows.

When you connect your camera, you will get a small pop-up function window "Importing Pictures and Videos". Tag the pics, if you like. Choose to erase them from the memory card if you like. Pics are available to be viewed in normal Canon ZoomBrowser software.

Better than using a card reader or clicking and dragging pics from one program to another.

Hope this helps... it keeps me from tearing my hair out.

Posted on Oct 07, 2009

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I had the same problem and then figured it out!

- You might need to go to the canon website and install any drivers for your operating system. (Including the RAW driver)

- Next, you will need Photoshop CS or later

- Open up photoshop. Go to File > Import and you should see the Rebel XT on this list. Import images this way

The computer does this because you're not importing jpg images but RAW.

Posted on May 12, 2009

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Dear Skathe:

please uninstall the drivers and then download the drivers for windows vista and install it.

Please click on the link below and download the driver with file VU600EN.exe
EOS USB WIA Driver 6.0.0 for Windows Vista

then install the drivers.
http://www.usa.canon.com/consumer/contro...

please let me know if this works.

Regards,

Mohammed

Posted on Dec 09, 2007

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I contacted Cannon - they suggested this and it works: Set the camera to creative mode, access menu, go to last yellow tab, select communication type, set it to PTP, power off the camera, connect it to the PC and power it on. The camera will now be recognized as external storage and you can download your pictures



Posted on Jun 13, 2010

I had same problem. I tried the Canon customer support and got similar advice Muhammed gave, along with several additional steps to try. None of them worked. The only thing that worked was the above suggestion of setting the camera itself to the PTP for the communication setting of the menu.

It's too bad you have do do this work around, it does not allow for the same level of control as the pc communication setting.

Posted on Oct 20, 2008

You can set the Camera to PTP comms in its menu window then Vista 64 will work apart from Camera remote control....

Posted on Jun 25, 2008

PTP worked! Thanks!

Posted on Oct 27, 2008

Any suggestions for Vista 64-bit? I tried the Vista driver on the link offered by Mohammed and it did not work. Said to check the environment for suitability.

Posted on May 23, 2008

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I was having the same issue that everyone else is having. The Tech from Canon was trying to help the best that he/she could. While I was reading the step-by-step instructions from the Tech. I decided to plug in the camera, go to my computer, double click on the camera under folders. You will see removable storage, a folder DCIM and then a list of canon folders (123Canon, 124Canon, 125Canon, 126Canon, 127Canon).
Click on each one (or if you know how you took your pictures) until you find your pictures. Go to Edit, select the pictures you want to copy, click on edit again and select copy to folder. At this point you have the opportunity to create/name a file folder for your pictures. Good luck.

Posted on Sep 06, 2009

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