Question about E-Machines emachines (emachinees) CD-ROM Drive

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ATAPI DVD A DH16A1P ATA DEVICE stopped working

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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  • 142 Answers

  1. Click Start and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK.
  4. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  5. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  6. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  7. On the Edit menu, click Delete.
  8. When you are prompted to confirm the deletion, click Yes.
  9. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  10. On the Edit menu, click Delete.
  11. When you are prompted to confirm the deletion, click Yes.
  12. Exit Registry Editor.
  13. Restart the computer

Posted on Sep 11, 2009

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Posted on Jan 02, 2017

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tbirdfan1
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SOURCE: Windows cannot start this hardware device because

Hello there:
First i would double check to make sure that the device is windows vista compatable and is compatable for your system next i would uninstall the device using device manager and than select view and select scan for hardware changes and let the computer reinstall the device and it will let you know that your device has been found and is installing than it will let you know that your device is installed and is ready to be used or it wil give you a error message if so than i would contact the manufacturer of the device and see what they say about the message ok?
best regards michael

Posted on Sep 10, 2009

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How do i repair ''Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).'' It's my cd drive ATAPI DVD A DH16A6L-C ATA...


Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.
Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.
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Hello there:
First i would double check to make sure that the device is windows vista compatable and is compatable for your system next i would uninstall the device using device manager and than select view and select scan for hardware changes and let the computer reinstall the device and it will let you know that your device has been found and is installing than it will let you know that your device is installed and is ready to be used or it wil give you a error message if so than i would contact the manufacturer of the device and see what they say about the message ok?
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If this is original equipment inside your pc then go to the website of who made your pc and check the spec's. If the burner does not say
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it's look like you have problem with dvd isnot showing in windows explorer / dvd driver.

Try this step from microsoft http://support.microsoft.com/KB/314060

basicly just update (delete some key) the windows registry and restart. ussually this work ok.

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