Question about Xerox Phaser 8500/DN Printer

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I have a xerox phaser 8500. At startup it states

I have a xerox phaser 8500. At startup it states it is out of magenta ink. It is not & will not print. Can you help?

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How could this be helpful with 2 thumbs up? The printer in question is a solid ink printer, not a laser printer. The ink is in solid sticks, not a cartridge full of toner.

Sometimes, the ink sticks get jammed up in the chute. Poking at them, sliding them up and reseating them may solve your issue. If you're using non-Xerox ink, it may not be registering that there is ink due to the improperly shaped sticks. However, I believe you would be getting anothe error if this was the case.

Posted on Dec 24, 2009

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The magenta toner (powder) in the cartridge is "piled up" to one side.

1. Remove the magenta cartridge.
2. Holding the cartridge ends with your hands, "rock" it side to side a few times, then "roll" it forward/backwards a few times.
3. Put back in printer.... it should work ok.
4. If not, then power OFF the printer and unplug the power cord from the wall or power strip.
5. Turn ON the printer with the power cord disconnected.
6. Plug power cord back in and turn on printer.
7. It should work ok now.

Hope this helps!

Posted on Sep 08, 2009

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1 Answer

Xerox phaser 8500 error code 09, 038, 46:4597


Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.

IIf



Aug 11, 2013 | Xerox Phaser 8500/DN Printer

1 Answer

Error message 09,038,46:20728 on xerox phaser 8560


That error states that the ink counter sensor flags are stuck. 9,038 means it is the black one. Make sure there is no blockage in the ink loader and that you are using Genuine Xerox ink sticks. If both of those are fine you need to replace the ink loader. The part # is 133K27711, iteminconline.com has it in stock and can ship same day. Good luck!

Feb 16, 2011 | Xerox Phaser 8500/DN Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Add Magenta Ink will not go out even though all inks are full. Will not operate at all. Xerox wants $325.00 for first half hour of maintenance. Can't afford it. Have downloaded 8500...


it sounds like a sensor has failed in the ink cradle, to have a look you want to undo the two screws as the back on both sides then with the output flap & front cover open, you can gentley pull the plastic arround the display off, this will allow you to remove both the sides, the the ink cradle and melting units will jest lift out from the top, (make sure the printer is cold at this stage!!!!!!!!) then there are a few screws to remove then the unit will be in bits where you can test the bottom 'ink out sensor' & replace is needed.

Oct 23, 2009 | Xerox Phaser 8500/DN Printer

2 Answers

Error code 09,036.44:34979 What does this mean and what can I do to resolve it?


Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Oct 23, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox 8550 Printer Magenta ink not working.


You need to run the eliminate light stripes. it should be in the menu, under troubleshooting, print quality issues. you can run this up to 3 times. you want the run the basic light stripes, not the advanced. If after 3 times running this, you are still missing jets, your printhead is bad. If you are using aftermarket ink, media sciences might cover the repair, if not, the printhead costs as much as a new machine. about $650+labor.

Mar 16, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 09,038,46:21303


When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Apr 09, 2008 | Xerox Phaser 8500/DN Printer

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