Question about APC Matrix-UPS 5000 UPS System

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Looking mainboard for UPS APC 5000 model - APC Matrix-UPS 5000 UPS System

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5 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 168 Answers

SOURCE: APC UPS no power

The unit might have a dead battery, blow fuse, or a bad board.
Your best bet is to talk to an APC rep. Worst case, APC has a trade in program, and can give you a discount on a new one.
Good luck.

Try Chatting with an APC Support agent online.
Here is their direct link:
http://www.apc.com/support/chat.cfm
Chat with a Support Agent
Chat with Support for immediate assistance with your APC Back-UPS, Cable, Surge Protection, Notebook and Mobile Device accessories and products. Agents are available Monday through Friday from 8:00 a.m. to 8:00 p.m.

Posted on Feb 07, 2008

jvpacoin
  • 91 Answers

SOURCE: Overload light in APC RS 800 UPS

it seems that the inverter circuit of your UPS is dying. the solution here is you have to open up the UPS and check the inverter circuit. to make easier, check the power mosfet if its leaking.

Posted on Aug 14, 2009

  • 773 Answers

SOURCE: APC Back UPS RS-1000 Overload LED with beeping sound after on.

this indicates you have too many things plugged into it.

Posted on Nov 20, 2009

  • 19 Answers

SOURCE: APC Back-UPS ES 500: green light flashes&continuous warning tone

On this unit, the likely culprit is the battery and that it needs to be replaced.

With that, you may want to think about the pros and cons of replacement versus buying an entirely new unit.

This unit is a relatively low end ups and the surge supression uses MOVs that wear out with repeated absorption of energetic spikes. That's why the better (and higher cost) UPSs and surge suppressors don't use them. They're not really that good anyway due to their relatively high transient impedance. The better equipment uses a "transorb" -- basically a back-to-back high voltage zener diode optimized for low breakover impedance and high instantaneous power capability. Unless the transient exceeds the design parameters of the circuit, these do not wear out and do not degrade. That being said, I will assume that you would likely replace this unit with a similar one.
The flashing may not be the battery at all and may be the charging circuitry, thus your new battery may not live very long (half the life that you would expect.

Many batteries out there are refurbs and have issues as all used parts do.

If you contact APC, they will likely give you a 35% discount on purchasing a new product.

The difference in price in the battery replacement vs. ups replacement at this level may only be a few dollars more.

I promise that I am not a UPS salesman, I just deal with many on a daily basis; therefore I am giving my two cents to try to thelp you avoid problems a year from now.

Posted on Dec 30, 2009

Testimonial: "Outstanding answer with right amount of detail. I swapped battery with identical APC UPS that I have and vfd that battery was cause of warning tone."

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1 Answer

How to monitor Matrix 5000 UPS via email?


Try using use the agent and server of the Powerchute plus and the console of powerchute business edition run from another PC.
You may need version 9 or later of PBE.

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UPS MOV is blown, change MOV or input filter circuit. or better send it to APC authorized service center.

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I need service manual for MGE UPS Pulsar Evolution 500 UPS System


I managed to dig up a user manual on a third party site (link below). MGE was actually purchased by Schneider Electric, along with APC, which is the world's largest UPS maker. During the integration they combined all companies under the APC label and all support for MGE now falls to APC. Following that up, I tried finding information about your model on their site, but it seems they are no longer supporting that model. Long story short, the third part link is all I could find, hopefully it provides what you were looking for.

http://www.icsgroup.ru/upload/iblock/eba/PulsarEvolutionRackManual.pdf

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1 Answer

I need to know what the modular cable is that goes between the main unit and the batteries on a Matrix 5000. Is it simply a cross-over mini-RJ11 (handset connector) cable?


ccowl, APC has a great website. Have you tried it yet? The knowledge base they have on their products is huge. The cable you are speaking of may just be for monitoring battery voltage status, but that is only a guess. The interconnect cable could be a proprietary APC cable and only APC knows how it is wired "end to end" !!! 12fixlouie

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you will need to replace the unit. the charging circut has failed

Dec 27, 2009 | APC Matrix-UPS 5000 UPS System

2 Answers

Could you tell me how many batteries a matrix UPS 5000 has in it as well as an APC Smart UPS Smart cell


A UPS 500 uses two smartcell batteries. As for the APC Smart UPS, there are different models, but most UPS's will generally use two batteries.

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APC Matrix 5000 Electronics unit


where are u from ? here my email brokenbutte@yahoo.com.sg

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I'm looking for the APC SmartUPS 700 service manual. Could anybody help me in this matter? This Smart UPS 700, is connected to the 220 volts outlet but the front panel lights are all off. The triacs on the...


well for the service manual you are not able to get it only for the APC engineer to have it.. if you are talkin abt the user manaul you can try google to search it much easy to find... you can check if the led control panel the connetion to the mainboard it may be shorted it mean the cable harness may be explose or loose it... if not try to replace one led board... see if its work??

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