Question about Computers & Internet

2 Answers

Wireless mouse and keyboard problems

Recently contacted a virus and local vendor replaced windows and removed installed prorams..am able to turn on the computer and mouse lite turns on but arrow will not move.....may also have a problem with keyboard.....its a DEll Viao computer

Posted by on

  • 3 more comments 
  • patard Sep 08, 2009

    Please reread my problem....the vendor reinstalled Windows in my Sony VIo computer...the wireless mouse and bkeyboard do not function although the light does come on the mouse.....how else can I test the mouse and keyboard........would replacing the mouse with a new one solve the problem ?

  • patard Sep 08, 2009

    mouse and keyboard working well...but not on my desktop computer.........problem seems to be with the ubs ports which will not recgnize them....how do I test and fixubs ports to operate correctly....thank you

  • patard Sep 08, 2009

    The problem is with the UBS ports.....mouse and keyboard are working well on other computers...how do I check and get non functioning UBS ports to work...thank you

  • patard Sep 09, 2009

    The solution you give to solving the problem involves the keyboard and clicking on f1,f2, or f8...listen carefully.....my big, big problem is that the mouse or keyboard will not work....the problem seems to be with UBS ports.........give me something to get the UBS ports working....I recently had Windows reinstalled by a locall computer repair shop......when I turn the computer on, I get a good screen but a notationn that I have new hardware installed.....I have an arrow which will not move when I click on the mouse.......thank you for more help.....

  • patard Sep 11, 2009

    PROBLEM RESOLVED....THANKS FOR YOUR HELP

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,281 Answers

First check mouse and key bord plug that their pin are ok. then connect it to port in computrer again.
First when you power up the computer press F8 key.
Then enter in safe mode.
Then if it works in safe mode then your k/b and mouse are ok./
But if still it not works in normally then your computer is still virus infected for that downlaod good antivirus and updater it with latest update.

Let me know if you need more assistanse.
Thanks

Posted on Sep 09, 2009

  • For check usb is working or not connect usb flash drive to usb port if it not detect then your usb ports has issue.

    Make sure that in bios usb is enabled.

    For that when you power up the computer press F1 or F2 or "del" key to
    enter in bios then check in advanced menu that USB is enabled.



    If usb is already enabled then open cpu cabinet and find jumper settings on motherbord you find 1 jumpoer named usb on/off

    Set jumper in ON position .



    Let me know if you need more assistanse.

    Thanks.





  • For that you need another keybord for give command to computer.
    Connect other key bord with ps2 plug and connect it to comp.
    Then when you power up the computer press F1 or F2 or "del" key to enter in bios then load optimal defaults settings and save and exit.
    Then when you power up the computer press F8 key then enrter in safe mode.
    then right click on my computer property then hardware -> device manager then uninstall all usb drivers then restart computer then check.

    Let me know if you need more assistanse.
    Thanks

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 601 Answers

Hi,
It seems issue with the OS, run a windows repair.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Assuming you have already checked the keyboard and mouse.

Hope this helps
Thanks
Smith.

Posted on Sep 08, 2009

  • Shereena M Smillan
    Shereena M Smillan Sep 08, 2009

    The best way to check is to connect it to a differant computer and test.

    As usually the mouse and keyboard doesnt go bad at the same time that is the reason i mentioned repair OS.



    Let me know

    Smith

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MOUSE AND KEYBOARD FROZE UP


I'm assuming that your keyboard and mouse are wireless versions. You should therefore have a wireless controller plugged into one of the USB ports, probably at the back of the PC. Try removing the wireless controller and install it in a different USB port. The Windows operating system should detect it as a new device and attempt to install the drivers automatically.

Dec 23, 2012 | Gateway GT5692 Desktop Computer

1 Answer

Hello; recently bought a Logitech M305 cordless mouse. My notebook system: msi cx620mx; Windows 7 64 bit Home Premium. Mouse works normally without any problems. Exception: after hibernation / sleeping,...


Ths problem occurs because of usb drvier conflict issue with your usb wireless dongle driver. For that go to device manager uninstall all usb drivers then it will automatic install all driver. Then go to control panel->add remove program and features then uninstall your wireleless keyboard and mouse driver then reinstall. Then restart and check. Also try different usb ports of computer for connecting the usb wireless dongle of keyboard. Let me know if you need further assistance. Thanks for using FixYa.

Feb 23, 2011 | Logitech Cordless Mouse

1 Answer

I can't get my wireless keyboard to work even after trying everything can think go or told by Windows XP. Anything else i could try? Lee


Hi,

First try changing the batteries, reconnect the dongle or the connection device of your wireless keyboard and mouse, then restart your computer. If the step wont work reinstall the Bluetooth/Infrared software driver the wireless keyboard and mouse then restart the computer. If this fails still look under Ad/Remove programs if you have a Setpoint installed then remove it and restart computer, both or at least one of the devices should work. If one or both wont work then you need to contact the manufacturer and have the defective device/s be replaced. Just a heads up, they may ask you to reinstall your operating system / do a reformat of your computer so you need to back up your data ahead of time using a wired keyboard and mouse. Have a nice day ahead!

Aug 13, 2010 | Logitech Wireless Access Duo Optical...

2 Answers

My wireless mouse 5000 is not responding yet the keyboard is. So, what is the problem?


Replace the batteries, look under the mouse you should see a removable cover, the batteries should be in there.

Dec 19, 2009 | Microsoft Wireless Laser Mouse 5000

1 Answer

Kensington wireless mouse won't work - need instructrions


Plug in the USB dongle. Wait for windows to acknowledge the device is installed. Turn on the mouse. If the battery has been recently installed or replaced press the small reset button to sync the device to the dongle transceiver.

Dec 12, 2009 | Kensington PocketMouse Pro 72117 Wireless...

1 Answer

Wireless mouse and keyboard issues


If you have both sets of keyboard and mouse plugged in, turn off the computer and remove the old mouse and plug in the new mouse. Reboot and if necessary use the keyboard to login. Once windows is loaded let it detect the new mouse and then shut down again. Take out the old keyboard and reboot. You should now be able to use both new pieces without problems.

Jun 09, 2009 | Dell Dimension 5150 (DIM515MIN) PC Desktop

1 Answer

Wireless keyboard and optical mouse


Thanks! I fixed the problem by installing a USB mouse and using fn+f9. That unlocked the mouse so I could use the pointer leaving just the keyboard problem. I then tried reconnecting the wireless keyboard (by using the button on the receiver and under the keyboard) Hey Presto!!

Feb 02, 2009 | Logitech Wireless Access Duo Optical...

1 Answer

I recently bought a HNC model CTGJD2028 3D Optical USB Plug and Play Mouse for my Compac Deskpro EN running XP Pro. Plugged mouse into usb port. Get a Popup Bubble – Found New Hardware – Mouse. Message...


UPDATE YOUR WINDOWS SOFTWARE FROM MICROSOFT OR YOUR VENDORS SITE, THERE MAY BE MORE SOFTWARE PATCHES FROM THE VENDOR TO FIX THAT TYPE OF PROBLEM

Aug 11, 2008 | Computers & Internet

1 Answer

Help


Hi

You can download the latest drivers HERE
First download the mouse software. Choose Laser Mouse 6000 from the dropdown menu

Next download the keyboard software. Choose laser keyboard 5000 from the dropdown menu.

This should solve your problem..

Mar 19, 2008 | Microsoft Wireless Laser Desktop 4000...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

17 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...