Question about Motorola Mobility RAZR V3

5 Answers

Tries To Come on, But Screen Will NOT Light Up!

My Cell Phone was Working Fine & Then It Just went off, I thought , But it was on But the screen Will NOT Light up OR Come on. & The Phone won't work!
Thank You.

Posted by on

  • 11 more comments 
  • Anonymous Dec 20, 2007

    screen on my motorola lights up only when i half open it. It was working fine and then one day it went out. I have only had it 3 months

  • bcole82003 Feb 25, 2008

    I went to turn on my motorola razor phone, and the screen wont light, up. Does this happen often with a motorola razor phone. I have changed batteries switched batteries rebooted the phone, and still no display on the phone.

  • hsnow Mar 09, 2008

    Agh! This happened to me as well. It was functioning completely normal but all of a sudden I opened it and could barely, barely make out what was on the screen. The light will not come on no matter what. The keypad lights work just fine and the phone still works but I cant see what I'm doing whatsoever. Help?

  • stressn Mar 09, 2008

    Razor was doing great then, like the others, the display light went out. Removed battery & SIMS card for at least 30 seconds.. Thought it was gone until I called myself & my phone "vibrated", a ringtone I did not select for anyone. I rec'd 1 other call, all day, which is not normal for me. So I don't know if the phone is working all the time. I can call out, too, as long as I remember the person's # because I CAN NOT SEE A THING! The one "solution" I read, involving a "ribbon", I guess inside the cell, did not include who does it or where to go. Anyone know? Also, are there any other possible solutions short of buying another cellphone?

  • tha misses Mar 09, 2008

    this phone truely sucks!!!...i just took off my insurence b/c my contract is almost up and the SAME NIGHT, the phone froze and now it wont come back on it just has that stupid little Hello Moto message....plz help i havnt had the phone a good 2 wks yet

  • hsnow Mar 10, 2008

    Hey so after my last post I did quite a bit more research about this issue and found that this forum

    I would recomend looking at it if you have a similar issue because it had some pretty good information. Basically, from as far as I can tell, you need to check the indicator stickers (the one that is directly below your battery is the most accesible) to see if they are red. If they are, then you have had some pretty significant water damage... which is weird because I discovered mine was half red although it hasnt ever really gotten wet. If that is the case, there is probably some corrosion on that "ribbon" which other places call a flex, plexi, or flexi connector strip that will need to be brushed off with a toothbrush and alchohol. There are plenty of places to find dismantling instructions for a RAZR V3 and so I guess that is what I'm going to try to do. Another situation would be that that flex connector broke or got loose somehow and I guess needs to be replaced. You can find replacements for these on ebay and other sites but I'm not entirely sure what level of skill is required to attach that or repair your or whatever. I'm thinking I will open mine up and try to see if there is any rusting and if not, I suppose I'll give it a shot and try to replace it. Haha my phone is really crappy anyways...

  • Anonymous Apr 16, 2008

    screen wont light up and i cant hear when ppl call

  • yoyo1234 Apr 16, 2008


  • TAHERAH Jul 04, 2008


  • higff Aug 02, 2008

    the screen will not light up but the keys will

  • Anonymous Aug 21, 2008

    my screen is black but the phone works.

  • bubblebobbin Oct 11, 2008

    keypad will light up but scream remains black it wont turn on the keypad just stays litup

  • vwphillip Oct 11, 2008

    i can not turn on my phone frozen and took out bat no luck tryed sim and not luck is there a reset



5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 16 Answers

Hi there.
the problem your having is caused by a ribbon that connects the screen and the mainboard in the phone.
the ribbon seems to have either come loose or detached.other than that being a problem it will almost certainly be a screen issue where the lcd has burnt out.
but in my professional opinion it will almost certainly be a ribbon issue

Posted on Dec 09, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 87 Answers

Replace Motorola V3 RAZR Keypad flex and Left Knuckle...

Need a small flat tip, T3, T5, and T6 torx screwdrivers. Remove battery cover and battery. Remove two T6 screws holding the main board cover in place. (will not need T6 anymore for disassembly). Lift gently where battery contact terminals are. Will expose where main Keypad flex plugs into main board. Genty unplug this flex with a small screwdriver. (CAUTION, THERE ARE SMALL COMPONENTS ALL AROUND THE PLUG ON THE MAIN BOARD - BE GENTLE!!!) Once the main flex is unplugged, gently work the back housing piece and main board until it releases from the phone. Set this aside. Looking at the back of the phone now, there will be a total of 8 metal tabs. Two at the top (under sticker), two low on the sides, and then two on each side of the phone under the label. Bend these straight up. This releases the keypad cover, exposing the keypad flex.

With the phone open, looking at the main inner screen, 4 rubber bushings (1 at each corner) cover 4 T5 screws. Remove the bushings and the screws. Close the phone to now be looking at the outer screen. Start at the top, by the camera lens and gently work off the outer cover. With the screws gone, it is just snapped into place.

This will expose the upper flex connection. It will be on the top left if you are looking at the outside screen with the camera on the top. The camera will plug in on the top right. Unplug the main flex and the camera. Remove the camera. (should pull straight out when unplugged. Remove rubber cushion under camera. There will be a small thin metal piece on the right side of the whole the camera was in, remove that.

With the main flex unplugged, looking at the top left of the closed phone, you should see the ears of the left knuckle (chrome) if it is broken, you might not be able to see the whole thing and pieces might fall out. Using the flat tip screwdriver, push this piece out of the left side of the phone.

Turn phone back over to be looking at the sticker in the back of the phone with it closed.

T3 screw in left side top, remove. Hinge grommet should come out relatively easily exposing the tip of the spring loaded hinge. Hold the phone open at a 45 degree angle and depress the tip of the spring loaded hinge. When it is depressed far enough, you should be able to work the top and bottom halve's of the phone apart. Put the top half aside.

The bottom half is now ready to remove the keypad flex. It is held in place by some pretty decent adhesive. Look very closely at how it is mounted into the housing, how the plugs run through, etc. If you are sure the keypad flex is damaged, you can just rip it off. If not, go very slowly pealing it up and working the plugs through the housing. One small tear can kill it.

Keypad flex and left knuckle can be found on ebay. search for...

Motorola RAZR V3 keypad flex
Motorola RAZR V3 Hinge set, or left knuckle, or left hinge.

Follow steps in reverse for reassembly.

If you want it done for you, contact Wireless Unlimited, Cell phone and computer repair.,

M-F 10am to 6pm.

If you mail it to them, they can have it fixed and in the mail back to you same day they recieve it.

Please contact me with any questions about the above solution and please don't forget to rate.

Posted on Aug 21, 2008

  • Chris Havens
    Chris Havens Aug 21, 2008

    Also, when reinserting the left knuckle, be very careful not to pinch the new cable. The left knuckly (left hinge) should be inserted after the keypad flex is replaced and the two halves are back together. If you are not careful when reinserting this left knuckle, you could very easily damage the new cable.


  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Yes, instructions please? I can find guides on how to dismantle my phone but I dont know what or where this ribbon is or what I should do with it when I find it.

Posted on Mar 09, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Screen stopped working today. phone rings but I can't see anything on the screen Can I fix it?

Cell phones are VERY hard to service. The problem with your phone is most likely related to the back light. Time for a new phone.

Feb 12, 2016 | Cell Phones

2 Answers

My iphone screen won't light up

I believe it's time to call for technical support.

Sep 02, 2014 | Apple iPhone4 4G iPhone 4

1 Answer

If wet phone thought to never work gets replaced, and new phone has same problem but original phone is working fine except the touch screen lock won't accept the touch numbers to unlock, is it possible it...

No, it sounds like the Digitizer isnt working on the old phone. Thats the part that registers touches on a touch screen phone. Activing the phone wont make a difference with the screen iteself

Dec 11, 2013 | Samsung SYNC SGH-A707 Cellular Phone

1 Answer

Can't Use QWERTY Pad Blank Screen After downloads

Try doing a hard reset of ur phone. That will fix the software issues in ur mobile and bring ur phone back to normalcy

Aug 01, 2010 | Sanyo Cell Phones

1 Answer

My motorola v557 cell phone doesn't light up. how


there is nothing wrong with your screen, the problem is from the flex that connects your screen to the phone's main board. This flex must have worn out that's why your screen is not displaying any picture.

The problem is common with flip and slide phones. The flex gets worn out as a result of constant opening and close of the flip or slide phone.

I would urge you to replace the flex and I am assuring you that your screen will display picture again. You might also be lucky to find out that the flex is not well fix, that is, it may have loosed contact.

If you cannot change the flex yourself, maybe you should take the phone to a local repairer within your vicinity, so that the flex can be fixed/replaced.

Good luck.

Jul 12, 2010 | Motorola Mobility V557 Cellular Phone

2 Answers

Nokia 6300 - blank screen

6300 hand set's blutooth not working pls send asolution

Sep 08, 2008 | Nokia 6300 Cellular Phone

1 Answer

Blank Screen

Most likely phone was water victim :)

Open and clean, dry... Or take to nearest repair centre.

Jul 28, 2008 | Nokia 6300 Cellular Phone

1 Answer

White flashing screen & red light permanent

this complaint is probably software complaint so flash your phone

Jun 29, 2007 | Sony Ericsson K750

Not finding what you are looking for?
Motorola Mobility RAZR V3 Logo

2,620 people viewed this question

Ask a Question

Usually answered in minutes!

Top Motorola Mobility Cell Phones Experts

Virgil Wolter

Level 1 Expert

29 Answers


Level 3 Expert

1216 Answers

Rami Obeid

Level 1 Expert

16 Answers

Are you a Motorola Mobility Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides