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Fridge Makes Cubes But No Water

GE fridge model GSH25KGPA

The fridge is a side by side with a water/cube dispenser on the left door. It's still making ice cubes, but the water dispenser is not working. You select water on the control panel, push the lever in and the light comes on and you here a buzzing noise coming from inside the fridge like normal but no water.

I've tried replacing the filter and tried it without the filter but it's still the same, no water.

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  • rhfeenan Dec 15, 2007

    Same problem as above. No water, but I'm assuming it is still making cubes. the cube tray is full to over flowing, when I pulled it out. I'm going to check the water tubes in the door to see if there is any obstruction. Possibly the water filter as well.

  • Raul sanchez
    Raul sanchez Dec 30, 2007

    no water coming from the dispenser

  • Anonymous Feb 07, 2008

    Im having the same problem with my fridge. Ice maker is working but no water is coming out. any solutions?

  • drumz Jul 13, 2008

    I've replace the solenoid located at the back of the fridge on the bottom and it didn't solve the problem. I suspect that I'm experiencing the line freezing problem that others have seen.

    I've checked the coiled water line located behind the fruit/vegetable bins and it didn't seem frozen. I've also turned the fridge temperature up (warmer) hoping if that coil of tubing was frozen it would thaw out but that didn't do the trick. So it's possible it's frozen in the freezer door.


  • drumz Aug 16, 2008

    I have THE solution - a friend has the same fridge and after calling it in for repair the repairman installed a little heater part. To test if this is what you need, use a hairdryer and VERY CAREFULLY warm up the area where the water tube peeks out below the control panel. After about 10 minutes if the line is frozen it'll thaw and water will flow.

    The heater part number is: WR49X10173 - Dispenser Water Tube Heater Kit

    It's easy to install, it took about 15 minutes. Carefully pry the black frame off surrounding the water/ice dispenser area, pop the control panel off and disconnect the wiring, then remove 4 screws to access the area behind the ice tube flap. Peel off the back of the heater element, stick it on after cleaning the area first and using the supplied splicing widgets hook the two wires up to the two correct wires (no wire stripping/cutting needed with the widgets). Instructions, splicing widgets and heater element with wires are supplied in the kit.

    After about 24hrs if it was frozen (ours re-froze a few days after thawing it with the hair dryer and waiting for the part to arrive) it'll be thawed out and working again. It's been installed now for a couple of weeks and the line hasn't frozen.

    I was unable to find the part on GE's site even though it's clearly a GE part, I found it at one of the online parts places. Google with the part number and you should find it easily enough.

    The explanation I found on another web site (part number helped me find it) is that as time passes (~4 years), condensation can build in the insulation in the door (fiber glass, not expanding foam) around the water/ice dispensing area and if the freezer is packed in an area around the water/ice dispenser it'll cause the line to freeze.


  • Wayne Martell Mar 16, 2009

    I have the same problem and ordered the kit WR49X10173 - Dispenser Water Tube Heater Kit. It came with instructions but the splice instructions do not match my wiring harness. It says to splice to black/white wire and to the red wire. I don't have a blk/wht wire? Any help would be apreciated. I have a GSS25LGMB WW GE side by side.

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Get part number WR49X10173 from Consumer Relations (800-386-1215. (Free; be sure they understand how long you have had to deal with this issue) ($38+ if you buy part on line)

The part includes instructions to install, but not how to remove the control panel. Here's how: Look from below the panel to observe 3 holes (aprox. 1/8" dia) located in a long narrow depression. Observe that there is the edged of a plactic tab visible partly covering each hole. Use a pointed tool such as a shish-kabob skewer to carefully probe the hole at the right or left end, and carefully pull the control panel forward on the side with the hole you are probing. This will help release the tab, allowing the panel to come off. Repeat for the opposite side.

The instructions with the part take over from here. The part is a loop of wire that provides a bit of heat to keep the area warm, and is held in place by some aluminum tape, then spliced into the red and the black/white wires on the 6-wire harness on the left side of the control. BE SURE the power is OFF!!!!

Posted on Dec 26, 2009

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10 minutes with a hair dryer on low, on both the outside, and inside, of the area around the water valve solved the problem. I also unloaded the small storage space above the valve area and hopefully it won't freeze again. If it does freeze again I suspect I will just repeat the process and not try to repair a heater. I don't want to take the door apart if I don't have to do so. My fridge is a GSS201IEPD CC model

Posted on Jun 06, 2009

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I read to insert a length of trimmer line ( about 12-18")...each time you want to get water, simply tug on the line protruding from the the water outlet...if stuck, a gentle tug will free the line, and allow water to flow...GENTLE TUG...I got the kit from GE as well, and need to install it...

Posted on Dec 30, 2009

  • backlineguy Nov 10, 2013

    I installed the kit, and IT WORKS!...I was intimidated by the thought of attempting to install this kit, but it was NOT DIFFICULT, and it does the trick...also, even with the kit properly installed, the temp in the freezer can still be set too low, causing the water to freeze in the line again...through trial and error, I found the proper freezer temp, and it's been working for YEARS without issue...hope this helps...you can get the kit herehttp://www.amazon.com/dp/B004H3XWCO/ref=...

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I've found a solution. Not something I like, but it explains what is happening. The water in the line running up the door freezes. I don't know why it freezes, but it does. I found out by taking some IV tubing and a big syringe filled with hot water. I feed the tube up the opening where the water is suppose to come out. When it begins to get stuck, I feed a little hot water up the tube. it gets messy, but eventually the tube goes further and further until it melts the obstruction. Occasionally I press the switch to see if water runs, and eventually it does. This lasts for either a day, or a few weeks. It doesn't appear to make any difference on daily use, although it does not get used for most of the day when we are at work.

Like I said, it isn't something I like doing, but it does clear the line.

Posted on Mar 28, 2008

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I have a similar problem, water comes out in a trickle. Not worth even trying to fill a glass, one would die of thirst first. No water when fridge door is open.

Posted on Mar 27, 2008

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I am having the same issues. Any resolution yet?

Posted on Jan 07, 2008

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I am having the same exact problem with my gsh25kgpa. Has anyone figured out the issues?

Thanks for the help!

Posted on Jan 07, 2008

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  • 40 Answers

Sounds like a bad water solinoid valve.

Posted on Dec 09, 2007

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