Question about Office Equipment & Supplies
I insert the cd to install in my pc even with a cd. it keeps saying double click on help_en.chm but tht doesnt work.
Please go to the product home support page here (or check your model number and choose another 300 series model from www.hp.com); and download the latest drivers and software for installation of your printer. Use the downloaded files instead of your cd to install the product, as there have been some updates this year that may not have made it to the cd.
Then follow the instructions here to install the printer. Once you have successfully installed the printer, reboot the system and revisit the software and downloads page and update the software and install any patches required.
If you encounter problems during the installation, please consult this list for assistance, or post back here with the details.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Sep 08, 2009
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Posted on Jan 02, 2017
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