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Base Plate screw rotating in insert and not coming out. Insert come unfixed with screw still attached. Therefore unable to remove baseplate, unable to remove cotton fibres from brushes. Have you an engineer in the vacinity of york(NOT A SALESMAN WITH A FRANCHISE) PLEASE

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Try to remove all other base plate screws first. If they can be removed gently try to pull open by hand against the lid while rotating the remaining screw. You will need to apply outward pressure betweent the insert and baseplate to remove it while rotating with a driver and using the separating pressure to allow it to unscrew.
The inner housing may have a cap nut on it which has spun loose or the threaded area of the housing has likely cracked if the head has been dropped.

Posted on Sep 08, 2009

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I've posted the steps below, but I am also going to give you a link to the manual, as it includes pictures that might be helpful. Look for page 4.

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