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Not too sure on this model, but if there was no options, perhaps the machine has not been set up correctly to scan to a folder or application.
This FAQ/Guide from HP shows you what you need to do to correct set up your printer to make scans.
I am trying to scan, but when I press the scan button it states "No scan options. Refer to device doc to troubleshoot". However, I can't find my device doc. I am assuming there is an easy fix?
The ADF has a minimum paper size. If you have set a size below A8 it may lock out the ADF option. Try setting the paper size to Letter.
If this doesn't help, try swapping the scanners to see if the problem moves to the other PC. If so, it's a scanner hardware error. If it stays with the original PC, remove & reinstall the driver & the scanning application.
Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.
First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.
If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.
i would like to know if you did completely install the printer software of this printer.if you did kindly locate the icon HP SOLUTION center,go to settings>>scan setting>>san to set-up>>restore to defaults.kindly check now if the front panel destination list has generated the options then click apply and OKAY.try to press now the scan button of the printer is the scan options are generated...
send feedback for further troubleshooting solution..
Try ths:
This happens mainly when you try to scan from the printer ; Always try to scan from HP solution center but still here is the resolution: Open Hp Solution center Click on Settings Click on scn settings click on Scan to Setup Select all the option available to updrade the Front panel menu list and click on ADD Click on Update; Restart the computer and the printer and try to scan. It should resolve the issue.
Regards Soumajit
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