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CD's stuck - how do I remove cover from wave multi-disc changer

I have the 5 disc multi changer for the acoustic wave system. There were 2 CD's already in it when I turned it on recently. I put a CD in the #3 slot and sounded like it tried to load up, but didn't, and now nothing works. I can see the CD's in the #1 and #2 slot, but not the one in the #3 slot. When I power up the system the #3 slot is green and the #1 & 2 slots are yellow. I have tried the reset by powering off and on, turning it upside down and powering up but that doesn't work. I have tried everything I could think of to eject them. If I push the eject buttons on the #1 and 2 slots, they blink but nothing happens. I can hear that there is something going on (the mechanisms are trying to do move?) when I push the eject buttons. I thought if I could remove the cover I could at least retrieve the CD's. I think I have removed all of the screws from the cover (8 - 1/2" and 1 tiny one) but am unable to figure out how to get it off. There is a hole aprx. in the middle of the bottom and I am unable to see clearly but it does not appear to be a screw and I'm not sure if that is what is holding it down. Any help removing the cover, or other suggestions that do not involve removing the cover but might cause the discs to eject would be appreciated.

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  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: i have a Bose acoustic

I called Bose service. Jason said to unplug for 1minute then plug back in. If the changer does not reboot and operate properly....you call Bose service. They will exchange your cd changer for a new one.
$75 plus tax and return your cd's to you. They will give instructions for the exchange when you call.

Posted on Oct 31, 2008

  • 1 Answer

SOURCE: Bose multi cd changer wont work, reads "Disc error"

I think there may be a problem with the system (defective parts) - I, too, am having this issue. I am going to contact the BBB - maybe if enough of us complain we will get a recall. To file a complaint:

http://www.bbb.org/boston/business-reviews/department-stores/the-tjx-companies-inc-in-framingham-ma-97/

Bose
PO Box 9168
The Mountains
Framingham, MA 01701

Posted on Nov 03, 2009

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