Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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Ice is forming around the auger under the ice bin. constantly have water dripping from ice cube shoot

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The door that the ice comes down to fill glass is not closing; the ice chute door just above the lever to fiil glass with ice it is either jamed with ice or is broken and needs a new repair kit.you can inspect by opening door and look at approx. 3 inch door that ice falls threw to see if closed.warm air causes ice to form.

Posted on Sep 08, 2009

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Posted on Jan 02, 2017

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Close the freezer door completely. The dispenser will not work while thedoor is open. Place the ice bin in the proper position. Avoid placing ice inthe bin that was not made by the ice maker. The cubes may jam in the deliverychute. If ice is jammed in the delivery chute, remove it with a plastic utensil.Discard the ice in the bin and wash it if ice has melted around the auger. Drythoroughly before replacing it. Wait three minutes if the dispenser stopsdispensing ice after the arm has been held in for a long time. The dispensermotor will reset and will begin to dispense ice again.

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We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze

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Why doesn't my ice maker work?


You do not list model number, so this will be very generic. If you have cubes in the ice bin, and when you try to dispense them the duct door opens and the auger motor runs, check the auger in the ice bin itself. Check where the spiral auger meets the plastic part on front of the auger. Drive part likely seperated.

Nov 21, 2008 | Refrigerators

1 Answer

I own a GE side by side refrigerator Model GSS22KGPD WW, Serial AG225890. This the third frig of the same model with the same identical problem. The ice cube dispenser on the door only gives crushed ice...


  •  if the cubes that the icemaker makes are full size then... the water valve on the back of the machine is usually the culprit in these cases. it will not close fast enough resulting in a little overflow of water into the auger assembly every time it makes ice. it only takes a little bit of water to settle in the bottom of the pan to cause problems. 
  • if the cubes are smaller than what you would expect then the water is leaking out right before it reaches the icemaker. either from the plastic tube behind the icemaker or the cup on the icemaker that funnels the water into the icemaker.
  • it also could be the timer inside the icemaker leaving the water valve on too long.
  • all these things can be tested on site. the service person must not be very well trained.
if you already checked this and think it is a different problem then let me know, i will help you figure it out. 
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1 Answer

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