Question about Maytag Neptune FAV6800AW Top Load Washer
My washer is about 5 years old and the computer seems to be going. In the middle of the cycle it will start changing the settings by itself. It will also started doing this in the middle of the night (probably the day too, but I'm not home) when the washing machine isn't even on. We have started unplugging it.
Other than changing the cycles mid wash it seems to be doing fine.
If it’s a FAV6800AW or FAV9800AW the Control Board is under warranty for five years from date of purchase. I’ll assume it is and attach a link to the service manual. You can call the Maytag customer service number and check on the warranty status of your machine. They will ask for the serial number of the machine that is located on the right back side of the console for the FAV6800AW or FAV9800AW. To have any warranty parts replaced you will have to go thru an authorized repair service. Maytag customer service will supply info for a repair service.
This type of issue is very difficult to troubleshoot. A test you can do is put the machine in Service Mode and read the error codes from your machine. I would be looking for error code 15 for a “stuck key” error and error code 11 “Will not remember machine settings”. I would also try the Membrane Keyboard Check and see if you pass that test. I suspect a control board issue or possible corrosion issues at the Membrane Keyboard socket on the control board.
I’ll try to help if you have DIY skills and a can tolerate the machine down time.
Links to the SM and Parts; Service Manual for reference. Sears Parts Direct for reference.
Good Luck Rich
Posted on Sep 08, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer
Sep 10, 2014 | Maytag Neptune MAH5500B Front Load Washer
Feb 26, 2011 | Maytag Neptune FAV6800AW Top Load Washer
Jul 17, 2010 | Maytag Neptune FAV6800AW Top Load Washer
Dec 07, 2009 | Maytag Washing Machines
Dec 02, 2009 | Maytag Neptune FAV6800AW Top Load Washer
Jun 10, 2009 | Maytag Neptune FAV6800AW Top Load Washer
Nov 27, 2008 | Maytag Neptune FAV6800AW Top Load Washer
120 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: