Question about Maytag Neptune FAV6800AW Top Load Washer

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Neptune tl washer computer going bad?

My washer is about 5 years old and the computer seems to be going. In the middle of the cycle it will start changing the settings by itself. It will also started doing this in the middle of the night (probably the day too, but I'm not home) when the washing machine isn't even on. We have started unplugging it.

Other than changing the cycles mid wash it seems to be doing fine.

Any suggestions??

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  • potato2009 May 11, 2010

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If it’s a FAV6800AW or FAV9800AW the Control Board is under warranty for five years from date of purchase. I’ll assume it is and attach a link to the service manual. You can call the Maytag customer service number and check on the warranty status of your machine. They will ask for the serial number of the machine that is located on the right back side of the console for the FAV6800AW or FAV9800AW. To have any warranty parts replaced you will have to go thru an authorized repair service. Maytag customer service will supply info for a repair service.
This type of issue is very difficult to troubleshoot. A test you can do is put the machine in Service Mode and read the error codes from your machine. I would be looking for error code 15 for a “stuck key” error and error code 11 Will not remember machine settings”. I would also try the Membrane Keyboard Check and see if you pass that test. I suspect a control board issue or possible corrosion issues at the Membrane Keyboard socket on the control board.
I’ll try to help if you have DIY skills and a can tolerate the machine down time.
Links to the SM and Parts; Service Manual for reference. Sears Parts Direct for reference.
Good Luck Rich

Posted on Sep 08, 2009

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