Question about SanDisk Sansa e260 MP3 Player

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Cannot get my computer to recognize my sansa e260 player

I cannot get my computer to recognize my sansa e260 player

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  • Anonymous Dec 11, 2007

    I have the same problem, the computer says that I don't have the backup software available. I'm wondering if when I got this computer defragged that maybe they deleted something. Should I complain to this person or is there a way to get the software back?

    Also, The computer has still been telling me the same story, Unrecognized, Unrecognized...etc.

  • Anonymous Dec 13, 2007

    my device is not suporting the photots

  • deeliyo Dec 16, 2007

    My computer will not recognize my sansa e260 mp3 player. I have all the requirements for this player, so it should work. The company had no solutions for me.The company said it must be a problem with my windows media player. I tried to update it, and that didn't help. I can't uninstall the media player as it was preinstalled on my laptop.

  • HxC_Goddess Dec 31, 2007

    I recently got this sansa e260 for Christmas and I installed all of the stuff sansa told me to install and I still cannot get it to work. Sansa told me to put it into recovery mode, then install new firmware, but the firmware will not go the player. I tried all of my laptops usb ports, but it made no difference. What should I do??

    Thanks for any help


  • iowamichele Dec 31, 2007

    It is connected and it shows that it is, but my computor says unknown device. I have changed the usb mode to msc and still says that there is no driver, I have downloaded from sandisk and I have tried windows and I still have no luck

  • Anonymous Dec 31, 2007

    My computer recognises the e260 but the sansa media converter does not. I have recorded music files fine but will not record photos. I am using windows vista and sandisc has stopped sending me any reply to any e-mail that I send them.


  • van7 Mar 31, 2008

    My children bought two of these players and we can't get our computer to recognize either. We have windows Xp and media player 11 and that hasn't helped. I think the USB ports are OK because they recognize my memory stick and digital camera.

  • Anonymous Apr 23, 2008

    My computer is not recognising the sansa e260

  • a21grubbs Jun 25, 2008

    when i connect my e260 it just says, found new hardware, mpt device, and the windows media player does not recognize it.

  • nik_m Jun 26, 2008

    ive been tryin to get itunes to recognize my mp3 player. now the actual computer has stopped recognizing it. it is very annoying, can anyone help?

  • nik_m Jun 26, 2008

    ive been tryin to get itunes to recognize my mp3 player. now the computer wont recognize it, can anyone help?

  • yankee1fr Jul 22, 2008

    my computer will not recognize my sansa

  • ramayur Jul 23, 2008

    sansa e 250 is not recognised by my computer having windows xp professional OS

  • jaronbarrett Jul 23, 2008

    When i connect my mp3 player to the computer, it says "one of the USB devices has malfunctioned and the windows can't recognize it."

  • Anonymous Aug 08, 2008

    After a year of working fine, WMP now says that the Sansa e260 has no files on it though it is full and works fine independently. WMP will read the files on the disk but the Sansa will not. Marvelous devices huh?

  • Anonymous Aug 13, 2008

    ok i start my mp3 player up and it says warning boot error,shutting down and it shuts down ive tried restarting it and my friend said i should hold down the play button and push the hold putton up and down but that doesnt work

    please help me - jamie

  • Anonymous Aug 16, 2008

    computer wont recognize my mp3 player.

  • teykon Apr 29, 2009

    My acer1 notebook labtop did not come with a disk drive so i cannot get my labtop to read my sansa e260 portable mp3 player please please help



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I cannot get my desktop to find a driver for the e260, but if you use the SD microdisk you can load stuff to the microdisk if you have a card reader. You need to buy the full size SD card with the micro SD attached. Then sync the stuff you want to load and when you boot up your player, it will refresh the data base and you can play the stuff on your card. Seems a shame to waste 4 gigs of hard drive on the player, but I do not know anyone who has found a driver for the e260 that works with XP service pack 2. If you do please send me an email me.

Posted on Jun 25, 2008


Try a different usb port.

Posted on Dec 13, 2007

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My computer keep on identifying my sanza fuze as a unknown device i dont know why help?

Posted on Sep 03, 2009

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I've changed my Sansa USB modes both ways and they still dont work. I dont understand why. This has happened to me before, and its really annoying.

Posted on Jul 06, 2008

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Related Questions:

1 Answer

Cannot find driver for sansa sandisk 4 gb e260

Hi cream_soda21,

There are no drivers needed to be installed because Sansa Sandisk is a plug and play device. However, if your device can't be recognized by the computer, please consider visiting the link below. Please follow the step by steps procedure.

Sansa player not recognized by the computer

Hope it helps.

Thank you for using FixYa.

Apr 07, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

Half of song list not recognized by Sansa e260

i will surely help you. you have mentioned that you can see all the songs when your mp3 player is connected to the computer. so what you can do is, you can very well go ahead & format all the songs in your mp3 player using your computer. then you transfer a few songs to your mp3 player(the songs which were not getting recognized in your mp3 player). this should solve your problem.   

Oct 29, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer


Use the support site for e200 series from Sansa to get the e260 connected and follow the steps:

Manual for e200 series

Need more help, just post a comment.

Oct 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Cannot get my computer to recognize my sansa e260 player

On your Sansa Go to "Settings" then "System Settings" then "USB Mode," change it to MSC, now try connecting it. If that doesn't work try the other modes just in case.
Hope this helps!

May 01, 2009 | SanDisk Sansa Connect MP3 Player

1 Answer

Computer(s) wont recognize sansa e260

i have the same SANSA e260.....and the same problem....its easy just turn on your sansa then push the menu botton, slide the wheel in the center and at the end of the options say USB enter there and change usb mode from MTP to MSC mode.....and ready

Jan 02, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e-260

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Cannot get my computer to recognize my Sansa e260 MP3 player

you only have to install the CD that came with your sansa in the box , after that it should recognize it

Dec 09, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 not being read by the system?

Does it show up in your windows explorer as another drive letter ?

Nov 26, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

My computer doesnt recognize my sansa

their are over 11000 problems with this sansa 4GB player. IT is strongly recommended not to buy this ...My screen frozen, computer undection USB, songs deleted by itself, something error.and ETCCCCCCCC>.. latino, ur right, try reseetinn it , then unistall drive..might fix the problem..good luk ..

Oct 30, 2007 | SanDisk Sansa e260 MP3 Player

24 Answers

Sansa e260 says connected but device not recognized

I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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