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I just had the same problem with the same model. Disc five was saying no disc and would not play any other discs. I opened the radio and found the the CD tray was missing a piece for disc five. You have to put the disc tray back into the holder to fix it. Make sure it locks in place and you should be able to get the rest to work.
Turn off the power, and then hold down the "stop" button on the actual system (not the remote). While you're holding down "stop," push the "eject" button on the system and it should say "unlocked." If ever for some crazy reason you might want your tray to lock again, just do the exact same thing until it says "locked."
I have this problem all the time and it's sooooo annoying. It just seems to happen randomly every now and then.
if the unit actually tries to open but does not, it is not locked. a locked unit does not even try to open. it sound like a mechanical misalignment. take it back to get a new one, since it's only 2 days old.