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I have an average top load washer that is 11 years old. The tall agitator in the middle isn't agitating. Thank you.

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Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.

Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part

isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) the solution points to a

couple of places.

1. The motor coupler

#13 on diagram Coupling, motor and isolation Number:3364003Substitution:285753A $18.50 In stock
may be broken. This piece is a fail safe between the motor and transmission. and basically transmits power to the transmission.

If it spins and drains OK, and if you can hear the motor turning, the problem points to the transmission.

Inside the transmission are a number of gears, springs, and plastic cams and levers. Over time one of

them may have either broken or worn out.


There is a Whirlpool site with a parts list for their "commercial washer" which is essentially the same as

for your washer. On it is a list of all of the components and parts for the washer.

By paging down to and following the diagram of the transmission you should be able to determine

which actual part is broken.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

When our washer (12 years old) wouldn't spin, rather than spending $170 for a new transmission, we

installed a repair kit into the old one ($15) and the problem was solved.

Posted on Sep 21, 2009

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Posted on Jan 02, 2017

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1 Answer

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I received information about how to fix my agitator not working on my GE washer. But now I need info on how to get to the agitator. My model WWA8955 is different from any other GE top loading washers...


Oops sorry about that my fault for not searching parts on your model befroe answering. What i wrote about is what ge has made for the past 10 years or so your washer is very old!
to remove that agitator which doesnt use that part i talked about (sorry) so what you do it remove the bolt from top of inner agaitator and pull that agaitaor off. ITs been on thier for 15 or more years and will take some tugging perhaps and if lucky will come out right away after bolt removed. on the inside of the top of that inner agitator will be a coupler that works similar to the one if the vid. i showed you. that coupler needs to be knocked out and replace the spline coupler. Need to check though if center shaft of transmission is stripped before ordering and replacing that spline if the transmission is ground down the transmission would need to be replaced however since its so old the part is no longer available..
The part number for that spilne is WH1X2641
once again i apoligize for thinks it was less that 15 years old

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I have a Lady Kenmore Ultra Fabric Care Heavy Duty 90 series top load washer that is about 20-25 years old and works very well. I think that an object has slid under the big thing in the middle of the...


if it is like the other you have to remove the top cover of the agitator cap with a small flat head screwdriver, then using a 7/16" socket and ratchet with an extension remove the bolt(right hand thread) and pull up the agitator.

good luck to you.

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If only the top portion of the agitator doesn't move , then it has bad agitator dogs . If the lower portion doesn't move , then the washer has a bad coupling which connects the motor to the transmission . Both are relatively easy to replace .

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My GE Profile Washing Machine Keeps Stopping


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Sounds like u may have broken the coupler gear between the motor and transmission... the replaced the belt with these gears on this model... But should go fill & pumb water out and NOT spin Or agitate... IF these gears or broke or stripped... heavy loads like u  said would do this... recheck and see if wash will pumb water out But will NOT agitate or spin.. IF so the above is your problem  and is Not to hard to repair  or much money

Below is a pic with the motor remove the white piece in the middle is 1/2 of the gear system with a rubber piece in the middle (not there)  and another like gear on the motor
sounds like these gears may be broken or stripped on your washer

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