I have an average top load washer that is 11 years old. The tall agitator in the middle isn't agitating. Thank you.

Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.

Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part

isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) the solution points to a

couple of places.

1. The motor coupler

#13 on diagram Coupling, motor and isolation Number:3364003Substitution:285753A $18.50 In stock
may be broken. This piece is a fail safe between the motor and transmission. and basically transmits power to the transmission.

If it spins and drains OK, and if you can hear the motor turning, the problem points to the transmission.

Inside the transmission are a number of gears, springs, and plastic cams and levers. Over time one of

them may have either broken or worn out.


There is a Whirlpool site with a parts list for their "commercial washer" which is essentially the same as

for your washer. On it is a list of all of the components and parts for the washer.

By paging down to and following the diagram of the transmission you should be able to determine

which actual part is broken.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

When our washer (12 years old) wouldn't spin, rather than spending $170 for a new transmission, we

installed a repair kit into the old one ($15) and the problem was solved.