Question about Webroot Spy Sweeper (spysweeper) for PC

2 Answers

The connection to the spy sweeper engine has been lost or terminated. Sky sweeper will now close and restart

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  • 3 more comments 
  • joybeester Aug 28, 2008

    Tried reloading the software, but I did not uninstall it.

  • beverlysanks Sep 09, 2008

    Yes I have the same problem. I uninstalled and installed again and this is what I get

  • Bill-lindsey Sep 16, 2008

    Im having the same problem. Ive uninstalled and reinstalled Spy Sweeper and it didnt fix the problem.

  • d102 Jan 31, 2009

    The connection to the program engine has been lost or terminated.



    The program will now close and restart.



    If you experience any problems, please contact Webroot support at http://www.webroot.com/support/.



    Have contacted Webroot support now twice - no answer whatsoever.



    The solution seems to be to get a later version of their product and install it over the old one. If no new version is avail., then uninstall and reinstall the same old version. Webroot needs to get this fixed, else they will be losing customers fast!

  • Anonymous May 07, 2009

    Ahgg GOD this is terrible I was about to buy something when I noticed this!

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2 Answers

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  • 233 Answers

CLEAN INSTALL needed here.
Try un-installing after the un-install, shut down completely for at least 30 seconds, and then restart. This releases any "Locked files" for deletion.
Then do a search in 'all files and folders' - search for both Weebroot and then Spy Sweeper, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found.
You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.)
BEFORE RE-INSTALLING Spy Sweeper
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.

Posted on Dec 09, 2007

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Im so pissed off at webroot... nothing WORKS!!

Posted on May 16, 2008

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Related Questions:

1 Answer

The driver is blocked due to compatibilidad issues


Check that your Windows version is compatiblw with that version of Spysweeper. If it is, then .....

Re-install the Spy Sweeper again as there could be an installation error due to registry-based problems ( do not tinker with the Windows Registry ). You should be getting a good scan again if that installation is successful!

Check that your Windows version is compatiblw with that version of Spysweeper.

Feb 27, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper dead


Uninstall it and remove all registry keys and then reinstall it.

Dec 01, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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I need to shut down spy sweeper and reinstall - how do I do that?


Restart your computer--> black screen--> after the Bios check (is always the 1st step)--> start pressing the F8 key repeatedly--> Windows boot menu will apear--> use the arrows--> Safe mode

It will look different from you normal Windows (don't worry about this)--> go to Add / remove programs--> Uninstall your spysweeper program--> restart your computer normally--> install your program normally

Nov 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot connection engine lost or terminated


That means that the spyware had damaged the spysweeper software , and probably also the system.

The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.

Beforeformatting and reinstalling windows you can try the following software,it is one of most powerful, it is safe, and it is free.


Spybot - Search & Destroy - Free software downloads

Oct 09, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Connection to spy sweeper engine lost or terminated


If you were experiencing a " The connection to the Spy Sweeper enginewas lost or terminated" error, or any other error messages, then pleaseupdate your software to the latest version of Spy Sweeper, ver.5.2.3.2125.



Good luck.....

Jul 28, 2008 | Computers & Internet

1 Answer

Mycomputer, when first turned on reads: "the connection to the spy sweep has been lost or terminated."


Related to this question -
http://www.fixya.com/support/t206134-webroot_spysweeper_sweep

It's your Webroot Spy Sweeper that's having problems - it may be related to your antivirus or firewall (try updating them), or if you're using Vista there's an incompatibility with the automatic update. Some of the possibilities can be found on Webroot's support site -

http://support.webroot.com/

Start with updating Spy Sweeper to the latest version (by manual update) and then branch out.

Jun 19, 2008 | Computers & Internet

1 Answer

Spy sweeper not working


1- Install using this serial: SSDC-ONLN-AAAA-NNNL-NINC

Then

2- Go into the C:\Program Files\Webroot\Spy Sweeper

Then

3- Right click the "install.dat" file-->go to Properties--> at the bottom check the boxes "read-only" and "hidden"-->then click Apply

And finally....

4- Run SpySweeperFix.v1.1.exe

Allow SpySweeperFix.v1.1.exe to run on the next Windows start up, this gives you the definition update till 2020, otherwise, you'll just get till 2006!

Hope this helps, if not, post back.

May 23, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy sweeper will not work


unstall it all
download new verison renetr keys dont use cd

Jan 19, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Webroot spy sweeper is having problems


CLEAN INSTALL needed here.
Try uninstalling again, but this time after the uninstall, shut down completely for at least 30 seconds, and then restart.
Then do a search for 'all files and folders' - search for both Spysweeper and then Webroot, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found.
You should do this search and delete whenever you uninstall any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.)
BEFORE RE-INSTALLING PowerProducer
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.

Nov 19, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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