Question about Mass Multimedia Apricorn Mass Storage EZ-WTR-DVD-M8 USB 2.0 DVD+/-R/RW COMBO DR (708326910873) Burner

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Mass storage usb free agent

I have a free agent mass storage that plugs into the usb port and when I plug it in it my computer doesn't recognize it. I can plug in my jump drive into the same port and it works fine.
I've used the free agent before and it worked fine. The only thing that I have done between then and now was add a wireless router.

Any ideas?

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Usb device not recognized

Usually this means the computer saw that something was plugged into the USB port, but it doesn't know what device it is. It will require device drivers from NEC to recognize the drive. If your drive came with a driver CD, install these drivers. If the drive was working before, but now it's not, reinstall the drivers. If this does not fix the problem, then most likely either your drive is bad, or else your registry has become corrupted. Try another USB drive and see if your USB port is working, that is another possibility.

Oct 01, 2013 | NEC CD & DVD Burners

1 Answer

Driver update

do you mean upload pictures from phone to computer

you will need to connect your phone to your computer using the bluetooth connection on the phone and the usb port and install it
once its connected to the usb lead it should automatically in windows 7 or you might have to open it open up manually click start right click on my computer you should see your mass storage device if you dont see it

click start control panel administration tools computer management device manager scroll through all of the devices if you see a yellow question or exclamation mark or a red x you will need to update the driver right click on the device to update driver
if your computer came with a motherboard disc the drivers could be on it

click start click on my computer to open from there you should see your mass storage device then right click to open you should find the photos in there

click start all programs accessories open windows explorer navigate to your photos
right click on the photo's select copy navigate back to the photo folder right click select paste or select the top photo hold the mouse cursor then select the bottom photo then drag the photos to your photo folder then drop them

or if you are downloading photos from the internet
once it starts downloading windows will ask whether you want to run or save it
a browse option will open you can save it into a folder in my documents or another device or a usb device

if you need more help with this post a reply
hope this helps

Apr 29, 2012 | CD & DVD Burners

1 Answer


Some of the portable drives need to use two USB ports in order to pull enough power to use it. If it has two USB plugs on the cord, you have to plug both of those into the USB ports. It is also a good idea to use it with the computer plugged in. Not so portable after all. In the drawing below there are two USB connectors. Try plugging them both into a separate USB port.
Some computers put enough power out to one USB port, but others don't. If the problem persists after plugging both , I suggest you return it, and find one that will work with your system. Portable drives draw a lot of power, and it does depend on the Laptop.

Jun 14, 2011 | LG Portable Super Multi Drive GP08 Lite...

1 Answer

Received a error message "This software can only

This may sound stupid but make sure it is plugged in. Check the operating system and hardware requirements, if they don't meet the requirements, software will not recognize the device. Try different usb ports because sometimes computers have selective hearing and make sure your computer is initially recognizing the device when it is plugged in. If all else fails, don't try to install the software and head over to computer/my computer in the start menu. Right click and select properties. Click device manager in the hardware section or the bar to the left and look in the cd drive section. If you see your drive, right click and try any option about installing.

Mar 03, 2011 | LG Super Multi Blue Slim Portable Blu-Ray...

1 Answer

How do you set the drive up to work?

It should have a quick installation guide, a USB "Y" cable and a disc with Turbo Engine, ASUS Live Firmware Update, and Power2Go on it. The drive does not plug into a wall outlet; rather, it pulls its power from two USB 2.0 ports on your computer. This is a nice feature if you use a laptop.
Typically you would run the software and then after (or sometimes during you will be prompted), the software is installed you just plug it in and the computer should recognize it. Should be pretty easy. If it doesn't work that way simply uninstall the software, plug the unit into you computer and then run the software. If there's no prompt telling you to plug it in during the install then it can only be one of the 2 ways. I would start with the unit unplugged and wait for a prompt or for the disk to finish, if you don't have a guide.
Hope this helps

Nov 30, 2010 | ASUS SDRW-08D1S-U USB 2.0 Slim External...

1 Answer


Try a different USB port. Check if other USB devices are found when in that port.

Unplug other USB devices (keep your keyboard and monitor attached) and check if the device is recognized. Since you indicate that you used the front port, you may want to check that the cable between back of the port to the motherboard is fully seated on both sdes. Make sure that the OS hasn't been set to turn off the previously unused USB ports (this is a security and power-saving option).

I hope this helps.

Cindy Wells

Dec 29, 2009 | Sony DRX-830U (027242700338) DVD RW Dual...

1 Answer

My new hardware might not work properly(no detection)

if your storage device not wortking properly.
Go to device manager and uninstall usb drivers from computer then install again.

May 28, 2009 | Mass Multimedia Apricorn Mass Storage...

6 Answers

Mad Dog USB DVD-RW not recognized

The firmware updates and drivers won't help you. You can try turning it off, disconnecting it from your PC, then turning off your PC, turning on the burner and then turning your PC back on and hope that it's recognized. The chances are slim as this is a known issue with Mad Dog external USB DVDRW's and you need to send it in for repair if it's under warranty or put it on eBay as broken (or throw it out) otherwise and get a new one. I have a Mad Dog external DVD-RW and ran into the same exact issue, for a while it was working on and off as long as I didn't turn the burner off while my PC was on but for a while now it's just recognized by the PC as mass storage device rather than the DVDRW that it is and when you reach that point the aforementioned two choices (repair or throwing it out\putting it on ebay) are the only ones you have.

Oct 14, 2007 | Mad Dog Multimedia (MD16XDVD9) DVD±RW...

10 Answers

Computer Does Not Recognize Device

Firstly the ide controllers you mention are only for internal devices like you hardrive and internal dvd writers, not usb peripherals. If you have service pack 2 on your system there should be no problem it could be that your usb port is faulting. You can locate the drivers that are on your girlfriends pc, they will be exactly in the location that you have typed in your post and copy them to a disc and paste them into your windows operating system in the same folder eg C:\WINDOWS\system32\DRIVERS and the other mentioned driver to see if it works. If not try another usb port or go to My computer>right click>properties>hardware tab>device manager and at the bottom of the list you will see everything to do with your usb port controllers. Right click on each controller and select uninstal and then restart your pc, the drivers that you put on your system should then automatically load when your pc finds the usb controllers again on start up.

Apr 23, 2007 | LG GSA-2166D DVD RW Dual Layer Burner

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