Question about 2wire HomePortal® 1800HW Router (1000400212000LNR)

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Can't connect to 2WIRE

My laptop has Vista and uses a wireless 2Wire router. Up until a couple of days ago I had no connection problems, but now get a message telling me "not connected" and connects to NETGEAR. I first became alerted to this after I reloaded my Ipod Touch and tried to download some applications from the App Store. It said it could't connect 2WIRE. This was when I first discovered the connection problem. I have the yellow cable plugged into my desktop, and when I plugged it into my laptop I had a connection, which tells me it is not an equipment problem. I tried to fix it myself and probably messed something up since I am fairly ignorant of such matters. Any suggestions...?

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I had a similar issue. Here's what I did; Directly connect to the router via ethernet cable; I went to Start>Programs>Accessories>Run; then type in ipconfig, look at the number for the default gateway and type it into your browser's address bar (mine was 192.168.1.254). Now that your in the router, click on the Home Network or View Home Network. At some point it might prompt you for a password. Click Wireless Settings near the top of the screen. From this page I changed the channel to 6 (not quite sure if it did anything) and changed the Power Setting to 10.
After that I was able to connect wirelessly.

Posted on Sep 14, 2009

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Re you hardwired to the router or are you connected through a wireless connection? I would check the wireless settings if you are connected through a wireless connection. In order to check the router find a computer that is connected to the router through a hard wire, then open your internet browser and try typing in 192.168.1.254 or 172.16.0.1 or http://gateway.2wire.net/mdc and it will open configuration settings of the router and you can check to make sure that your wireless connection is there and that the antenna is not turned off. Tell em if it asks for a password, I will need to lookup what the default password and user is. Then navigate through to see if there is anything wrong. If you need any assistance with any part of these directions or have any problem please feel free to ask. Now if it is hard wired it could be one of two problems. It could be a switch port on the router, or it could be a cable. Just test a different wire in the same port and see if it works, then test the original cable in another port.

Hope this helps,
Ryan Frame

Posted on Sep 07, 2009

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You have a wireless router that also allows RJ 45 connection, is that correct? You have a computer that is wireless capable, is this correct? You connect via the RJ 45 and there is no problem, is that correct?

Did you inadvertently turn off the wireless adapter on your computer?

My new little Acer note pad computer has a inoculous little switch on the front that is easy to bump and thus turn off the wireless feature. Could this be your problem???

The yellow wire is probably Cat 5 ethernet. Somehow, you must be connected to the internet, dial-up, DSL, Cable, FiOs or something. Your router connects to something via the Cat 5 wire. There is probably a RJ 45 connection on the router that says "intgernet" or something similar.

Posted on Sep 07, 2009

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