Question about GE EasyCam Webcam

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Installed driver and software but on reboot am told that the hardware counldn't be installed because the wizard cannot find the necessary software. Any suggestions considering the software is showing in my programs?

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  • m2trichter Sep 10, 2009

    Thanks. Yes, there is a yellow highlighted device so i am missing the driver. How do i reinstall that particular driver? This webcam worked in the past. Thanks so much!

  • m2trichter Sep 14, 2009

    will send the model number later but only have one disk and don't believe it's the driver installation disk. will check that as well. Thanks for the continued support. Appreciate it.

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Hi,

Please check the device manager to see whether the Webcam is installed or not.

To open the Device Manager:

1) Right-click on My Computer icon on the desktop, then select Properties

2) Then click on the Hardware Tab and click on Device Manager

You will see all the connected devices in the list. Check whether any Devices are listed with a yellow question mark or exclamation mark. This is seen if there are any drivers missing.

Also, you can check whether the webcam is fuctioning or not. To do this:

1) Open Windows Movie Maker from Start>All programs>Windows Movie Maker

2) When the Movie Maker opens, click on File then select Capture Video

If you webcam is fuctioning properly then you should be able to capture a video clip.

Also, please let us know your PC operating system.

Hope this solves your problem. Thanks.

Posted on Sep 07, 2009

  • 2 more comments 
  • AliTech110
    AliTech110 Sep 07, 2009

    Also, please tell us the webcam model number. Thanks.

  • AliTech110
    AliTech110 Sep 10, 2009

    Thanks for the feedback.




    Do you have the driver installation disk with you? If you have the driver disk with you, follow these instructions to install the camera:




    1) Plug the camera's connector to the USB port on your computer


    2) Once Windows has detected new hardware added to the system, an USB Device message appears on the screen, asking you to search a new device.


    3) Click “ Next ” to continue.


    4) In this dialog box, you will be asked to select a method to search for driver for your EasyCam camera. Choose “Search for a suitable driver for my device (Recommended).


    5) Insert the EasyCam Installation CD into your CD/DVD drive. Close the auto-run window after inserting CD into the drive.


    6) Click “Next” to continue.


    7) The next screen shows the default path for the camera driver, select the driver using the Browse button to locate the driver on the CD, click “Next” to continue. The driver file should read: e:\driver\twnkcam.inf where "e" indicates the drive letter for your CD/DVD drive


    8) Click Next, then click on Finish when the installation completes. Then Restart your PC.


    Check the device manager again to see whether the driver is installed correctly or not.


    Hope this solves your problem Thanks.

  • AliTech110
    AliTech110 Sep 10, 2009

    Also, let us know the name of the device which has a Yellow icon next to it.

  • AliTech110
    AliTech110 Sep 14, 2009

    Thanks for the feedback.




    If you don't have the driver disc with you at present, you can download the required installation drivers if you know the webcam model number. Thanks once again.

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