Question about HP Officejet 5610 All-In-One InkJet Printer

1 Answer

Jammed cartridge

The wrong cartridge was put into the printer and now I can't get it out any ideads where I can find out how to take this thing apart lol

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  • StuckVA Feb 19, 2008

    The wrong cartridge - a 27 - was put into the 22 side of a 5610xi, and I can't get it to budge.  There seems to be no way to dismantle the printer.  I turned it on in hopes that the cartridge would slide over, but it wouldn't. Please help.







  • twgables Mar 01, 2008

    Unbelievable. Did the same thing. Tried in vain to remove cartridge. You would think that this being a common problem and not too hard to make this mistake HP would have corrected it. Nevertheless, I called HP 20 mintues after purchasing my unit and they advised me to buy an extended warranty for $40.00 and they would ship me a "new " base unit. Aftere I had purchased the extended warranty I was then adised I would recieve a refurbished unit. I purchased this unit at a pretty good price but now I have overspent for the value. First time shame on them - second time shame on me. Will not purchase another HP product.


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  • Contributor
  • 57 Answers

Hi,

I understand that the wrong cartridge stuck in the printer.

Please follow the instructions from the below web document to get the issue resolved.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00712226

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should work for you.

Regards,
Lawrence

Posted on Feb 14, 2008

  • ILYA65 Dec 27, 2010

    this doesn't help at all, if you put the wrong cartridge in the wrong place! The problem is that the top plastic notch of the black cartridge is wider, and more to the right. This makes it possible forcing it in, but impossible forcing it out, without breaking the machine. To get it out, you have to dismount the cartridge holder, from the bottom. it has 3 "leggs" which hold the top unite. once you remove that unite, the cartridge will come out easily. Then you simply have to press the unite back in place, and all is well.

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