Question about HP Photosmart 3310 Printer

2 Answers

Photosmart 3310: unable to fax from Solution Center GUI

I have used the level 4 uninstall for a comprehensive uninstall of the 3310 s/w running on a HP a1730n w/ 4Gb RAM, Vista 32 Ultimate. I disabled all the firewall, anti-virus and other Symantec services, rebooted and installed the latest AIO_CDB_Full_Network_enu.exe from HP with no apparent problems. Used the Fax Setup Wizard with apparent success. However, when attempting to fax from the HP Solution Center, I receive an error message: The fax scan failed. Retry the fax. I retried several times with the same result. I went online with HP chat, and had the same result. I can fax from the 3310: I can scan from the 3310 as well as through the GUI; and I can receive faxes.

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  • Duane Andre Dec 09, 2007

    As stated in the last sentence, I can scan from the 3310 as well as through the GUI.

  • Duane Andre Dec 09, 2007

    I can scan and fax from the 3310, but I can only scan through the HP Solution Center graphical user interface (GUI) on my computer; however, I cannot fax using the HP Solution Center GUI.

  • Duane Andre Dec 10, 2007

    Thanks. Vista is quite fine, and apparently, it's not Vista that's keeping me from using the fax function from the Solution Center, it's HP's incomplete programming.

  • Duane Andre Dec 10, 2007

    I've read the readme files for the Vista installation of the Solution Center, and no where does it state that only "walk-up" is supported. HP took my contact info in case the level 2 support programmers find a solution for a recognized software problem.

  • Duane Andre Dec 26, 2007

    Previous advice was clearly insufficient.

    I have used the level 4 uninstall for a comprehensive uninstall of the 3310 s/w running on a HP a1730n w/ 4Gb RAM, Vista 32 Ultimate. I disabled all the firewall, anti-virus and other Symantec services, rebooted and installed the latest AIO_CDB_Full_Network_enu.exe from HP with no apparent problems. Used the Fax Setup Wizard with apparent success. However, when attempting to fax from the HP Solution Center, I receive an error message: "The fax scan failed. Retry the fax." I retried several times with the same result. I went online with HP chat, and had the same result. I can fax from the 3310: I can scan from the 3310 as well as through the HP Solution GUI on the PC; and I can receive faxes normally.

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  • Master
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Hello!!!

If u r using IE7 please uninstall it and try in IE6 ... seriously if u r pissed of that problem do give a try ...

GUD LUCK!!

Posted on Dec 26, 2007

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  • HP Master
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When using HP Solution Center can you scan?

Posted on Dec 09, 2007

  • 5 more comments 
  • Soulvisitor
    Soulvisitor Dec 09, 2007

    GUI?



    Have you a network setup fax driver as well as print driver?



    I do not know Gui sorry for my shortcommings but I do know the printer.



    I was asking if you could scan from same software you are unable to fax from HP solution centre, I have noted that you fax normally and print/scan.



    ie fax from the HP Solution Center, I receive an error ...I can fax from the 3310: I can scan from the 3310 as well as through the GUI

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    I just found your issue .....PC control of Fax/Copy functions. The user must use the control panel on the device (walkup).







    Unavailable functions in the corporate solution

    The following functions from the full retail solution are unavailable in the corporate solution:

    · PC control of Fax/Copy functions. The user must use the control panel on the device (walkup).

    · Control panel Scan button. This button is non-operational with the corporate solution.

    · HP Photosmart. The HP Photosmart software is not installed with the corporate solution.

    · OCR software.

    · Product Tour and Registration.

    · Other software items, such as bundled software.

    Note: Your product might not include fax support.



    This you will find in the directory that you installed AIO_CDB_Full_Network_enu.exe as a readme file



    HP Photosmart/Officejet Corporate Readme

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    actually the readme is listed under HP diectory that was created on install

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    so I guess you really need to try to see if the full version supports faxing AiO_071_000_201_000_CDA_Default-Full_Network_AmericasEuro1.exe 1/1 (298.43M)

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    sorry thats XP

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    Vista LINK

  • Soulvisitor
    Soulvisitor Dec 10, 2007

    Maybe I'm wrong I am using XP versions as tests, no vista (thankgod)

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