Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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I have a conquest side x side w/ice in the door that is about 7 years old. The chute for the ice dispenser keeps getting clogged with ice. We do use the crushed ice option, but it seems that the door to the ice chute isn't sealing very well and letting air in. We do have some water running out of the chute. Not much, but we do keep a paper towel under it. When I break the ice jam out of the chute, it doesn't take very long (a few days) for it to get jammed again.

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Rubber seal gasket (door on ice shoot) isn't sealing anymore. Replace with new...although my GE require buying the whole mounting part along with attached rubber seal. Shine a flashlight on the inside freezer door ...facing out through the CLOSED shoot and if you see even the slighest light by looking up into the ice/water dispenser on the front of outer door you will see how much air gets in that way to freezer.

Posted on Sep 22, 2009

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I have a side by side frigator, water dispenser works, but ice tray is full but i won't drop

Posted on Sep 07, 2009

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1 Answer

Ice chute cloggs with solid chunk of ice over time


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first check would be to see if the flapper door is closing all the way in the dispenser area. best way is to remove the ice bucket and shine a flashlight from the front up into the disp door area and look for light around the door from inside the chute.

another check would be to make sure the door delay mechanism is connected an not allowing the dispenser door to close to fast trapping a cubes in the door and causing an air leak in the chute..

Keep in mind if you use alot of crushed ice frost build up is faster than with just cubed.

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I see this a lot with people who mainly used crushed ice.  It will leave small pieces of ice behind and add up to a clogged situation.  If you mainly used crushed ice you will need to run full cubes thru every so often to keep the chute clear.  Another cause of this would be the flapper door on the dispenser doesn't close completely and warm air gets in and melts the ice in the bin so it clumps together and won't dispense.  In this case you may need to replace the solenoid that shuts the door and/or the door.  Let me know what you find.

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