Whirlpool Duet dryer - "burn marks", "out of round" drum
Whirlpool Duet dryer - 2 1/2 to 3 year old dryer started leaving "burn" marks on clothes. Service tech replaced felt seal. Burn marks stopped. Now 2 years later, burn marks have returned. Service tech says drum is "out of round". Is an out of round drum a common problem? Are burn marks left on clothes a common problem? Is the "out of round" drum likely a drum problem, or is something with the dryer causing the drum to deform? Have spoken to store where purchased, & they stated for us to research the problem to see if it may be a manufacturing defect of some sort. If so found, they may be able to help us with a replacement. Any guidance & information would be appreciated.
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I have the same problem and read somewhere to replace the felt belts. We have done this twice and still getting the brown marks. I have found using Goo Gone and/or Dawn dish soap and scrubbing with a brush will take most of the mark out, re-wash and HANG to dry. I'm still looking for a permanent solution to this problem, as much as these dryer cost and you can't dry white clothes???
I had the same problem. Unfortunately, it is caused by a rusting drum edges, if you can believe it. My dryer was only 6 years old when this problem occured. There are felt gaskets on the front and back of the drums where it contacts and rotates on the frame of the dryer. You can take a white cloth and run it around the rim of the front and back of the drum and I suspect you will end up with some discoloration on the cloth. I had these felt gaskets replaced, but that is only a temp solution. When the drum is taken out and the old felt gaskets are removed, you can clean the edges of the drum and get a lot of rust/brown off the drum. New gaskets are only a temp fix. I did it about 1 1/2 yr ago, and I think the problem is starting again. Probably time for a new dryer or time to pull the drum and clean it. New drum probably cost prohibitive if you can get one. What a bunch of **** for a 7 1/2 old dryer. Next dryer will have a stainless steel drum. Hope this explanation helps you with your problem.
Usually, if you are getting brown streaks or marks on clothing, one or both of the drum seals are going bad. Clothing will drag between the bulkhead and the drum, leaving brown marks. If you want to do the repair yourself, I can provide instructions, otherwise call for service.
HI thanks for your question. the problem with your dryer, is that the front felt bearing is worn. and dropped the drum a bit and clothes getting caught. replace the front bearing and the back bearing. not too expensive. thanks the appliance doc. please rate my question. thanks.
problem is caused by drum seal usually the back one look closely at seal to see if there appears to be rust if so replacedrum seal ..clothes ten to rub against it while in motion causing brown streaks..would replace both front and rear just to be sure front doesn't give problems soon
To all victims of the brownish colored streak marks: I share your frustration!!! I have the same problem with my dryer which started when my dryer was only 3 or 4 years old - - totally unacceptable for an expensive top of the line dryer! A repair guy showed me how the brownish streak marks come from the felt liner which goes around the drum. Look inside your dryer for the beige or tan colored felt which sticks out around the circular drum. If you rub the felt with an old white t-shirt or paper towel, you will see the same brownish colored marks. My repairman recommended getting the felt replaced eventually, but until then, he gave me the following tips which really help avoid getting the streaks: For white or light colored clothes susceptible to the brownish streak marks: I dry these items as part of a very lightweight dryer load - with just a few other lightweight items. By doing a small lightweight load, clothing is less likely to get caught up & rub against the felt edges. For example, I dry 4 light colored men's dress shirts with 2 or 3 other lightweight shirts. OR for white or light colored athletic "dry fit" type athletic apparel, I dry 6 - 8 total lightweight shirts/shorts. If I throw my white Nike top or white pair of summer pants into the dryer with all my "whites", they will be doomed to getting brownish streaks due to the heavy load pushing them against the darned felt liner! Whenever possible, I wash susceptible items on permanent press to avoid wrinkling, then hang dry. Prior to putting these clothes in the dryer, I also "pre-clean" the felt with an old white cotton t-shirt by reaching into the dryer and rubbing along the felt edges until I'm not getting as much brownish color on the t-shirt rag. For a permanent fix, call a repairman or see the following do-it-yourself YouTube video on "Dryer Repair - Replacing the Lower Front Drum Felt Seal": http://www.youtube.com/watch?v=XoYP_YsGP68 . I have a repair person coming today to fix 2 other appliances, so I'm finally getting my dryer fixed, and I will post an update soon.