Question about Lexmark Z2300 InkJet Printer

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Lexmark Z2320 - Will not print Colour

Lexmark Z2320 - Will not print Test Page or any page in colour- fitted with new B/W and colour cartridges, however will only print in B/W, settings in Print Set Up are OK, any ideas? I have tried new cartridges, power on/off etc.

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  • info95649 Sep 08, 2009

    I'm assuming the print head is the cartridge, this has been replaced twice, for some reason I suspect the problem is software related because when I print a colour test page the colour parts are replaced by black print - ie. there is no missing print, similarly if I print a word doc - what I would expect to see in colour is printed in black - any ideas? Brian

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  • Master
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You could try to un-install the printer and re-install it - if you have the cd.. This sometimes will clear up problems in communications between the printer and the computer..

If that does not work - it could be a problem with the cartridge carriage or possibly another component that is failing..

Also check the manual for trouble shooting..

Maybe check here - http://www.lexmark.com/lexmark/product/home/36/0,6970,204816596_653399455_1189434404_en,00.html?tabId=1

for service help and trouble shooting..

Good luck...

Posted on Sep 08, 2009

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  • Lexmark Master
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The colour print head is probably clogged. You can try cleaning the printheads.

First try using the clean nozzle/heads option on printer utilities , do it a couple of times.

That probably won't work.

Try soaking the printheads in isopropyl alcohol solution for one day or so.

If that still does not work, then the printhead must be replaced.

Posted on Sep 07, 2009

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Here are my initial thoughts:

A. Press 'Order Ink' and continue according to manual without actually ordering ink. At the end of this process, you may have fooled your printer to think that you placed new cartridge. If this is not possible, then your ink station is not very good, they did not reset your cartridge even though it was necessary for your model.

B.
1. Turn the printer off;
2. Enter the Diagnostics Mode by holding down the GO and RETURN buttons while powering on the printer until the display reads PERFORMING SELF TEST. When ready, the display will read PRINT REGISTRATION;
3. Scroll to PRINTER SETUP and press the SELECT button;
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C. Use The Printer Solution Center Option

  • Open the "Printer Solution Center" program on the computer associated with the Lexmark printer.
  • Select the "Maintenance" tab in the "Printer Solution Center."
  • Select the "Install a new printer cartridge" option.
  1. Click the "Next" buttons until the "Print the Alignment page" window appears onscreen.
  2. Select the "Print" button. If the Lexmark printer still doesn't read the refilled cartridges as having sufficient ink, repeat the process.


Resetting the Cartridge Option

  • Remove the black and color cartridges, refilled or new, from the printer.
  • Turn the printer off using the power button. Leave the printer off for about 20 seconds to allow it to power down completely.
  • Turn the printer on using the power button. The printer will go through the normal start-up process and will determine that no cartridges are installed.
  • Repeat Steps 3 and 4 five times. This process will allow the Lexmark printer to remove the usual five most recent ink cartridges from its memory and list of current ink cartridges and, as a result, accept the newly refilled ink cartridge.

You might find the following video link helpful:

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