Question about Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

I am running windows vista professional on a sony vaio and just tried to install the driver for Canoscan LiDE 500F. When I try to scan it give the message "Twain source not found", I looked for a Vista driver update and found the message that a Vista driver is not available for the LiDE 500F, but that was dated 2007. Is a driver still not available for Vista? Is there a solution or is my scanner now useless?

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  • guthriegus Sep 07, 2009

    I did as you suggested, installed the vista driver. Can see the driver in the scanner file, used the test button, it said the test was satisfacory and the scanner is installed correctly. When I try to scan using Canoscan toolbox, or scan directly into word, or any other application which gives me the option to acquire, I always get the message "Unable to select twain source"
    If an application gives an option to select a source, the Canoscan is not in the list of sources, although it can clearly be seen in the control panel list of sources. I have another scanner installed, an HP 4380 combined scanner/printer. That is the only option any of the "acquire" buttons gives me.


  • guthriegus Sep 07, 2009

    Have done exactly as suggested - no luck. Just same as before. When I try mspaint it cannot "see" the Canon scanner, but gives me the option of two "devices", namely a choice of a Ricoh R5C592 or a Ricoh R5C822, niether of which I have ever heard of, there has never been any Ricoh apparatus connected to this machine and I can't find them in the hardware or programme section of control panel.

    Trying to scan from any other application gives the same result i.e. "unable to select twain scanner"

    What next?

    Ian


  • guthriegus Sep 07, 2009

    Ekse
    Thanks, the problem is solved, I went through the process again and now it works ok. I will now re-install the HP printer and keep my fingers crossed that they will both work and that I'll be able to select either source.

    Thank you for this solution. I will come back to Fixya as I have another long standing problem.
    I purchased a Samsung TV with a PC facility, specifically in order to use the dual screen capability. It did work for a short while (about a day) but when I took the TV back to the supplier, he plugged it in to his PC and it worked OK, so absolved himself of any warranty responsibility. I got on to the Sony and the Samsung help lines and the Sony people said that there was a compatibility problem and that they were devising a fix. Samsung denied that they had heard of any problem. I have kept a lookout for news atht the fix was ready but have seen nothing yet.
    Do your people know anything about this problem? If there is anyone specialising in this (you perhaps?) could you ask them to get in touch please. It's not a high priority at the moment but I would like to find a solution sometime.
    Regards
    Ian


  • guthriegus Sep 07, 2009

    The scanner is now running satisfactorily, thank you.

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  • 13,433 Answers

There is a driver available for vista at @http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=120&modelid=11011#DownloadDetailAct

just select vista from the drop down menu, or click on downloads first.

Posted on Sep 07, 2009

  • Ekse Sep 07, 2009

    I would suggest you uninstall the other machine completely from your computer, unplug it, start -> control panel -> add or remove programs or programs and features

    find the related software from the list and uninstall.

    then go to printers and faxes and uninstall the printer by right clicking on it and select delete.

    Then uninstall the canoscan from your computer and unplug it.

    Restart the computer.

    Install the canoscan and plug it in.

    Try scanning with the paint program, hold down the windows button(windows flag on your keyboard) and press r on your keyboard. in the run menu, write mspaint and click OK

    in paint, press File and then from scanner or camera, scan from the cano.



  • Ekse Sep 07, 2009

    Hey,

    I think you have the fixya unlimited plan? so after you get the hp machine installed and everything works go ahead and accept this solution, then you can go and post a new problem to the website, I will try to get to answer your question again but someone else might get to it.

    Its probably just a settings problem this is supposed to be one problem per thread - so since you have the unlimited plan you can post another problem without any extra charge.

    If you don't have the unlimited plan you would be charged again or you could try the free option.


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2d55297.jpg

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