Question about Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

I am running windows vista professional on a sony vaio and just tried to install the driver for Canoscan LiDE 500F. When I try to scan it give the message "Twain source not found", I looked for a Vista driver update and found the message that a Vista driver is not available for the LiDE 500F, but that was dated 2007. Is a driver still not available for Vista? Is there a solution or is my scanner now useless?

Posted by on

  • 2 more comments 
  • guthriegus Sep 07, 2009

    I did as you suggested, installed the vista driver. Can see the driver in the scanner file, used the test button, it said the test was satisfacory and the scanner is installed correctly. When I try to scan using Canoscan toolbox, or scan directly into word, or any other application which gives me the option to acquire, I always get the message "Unable to select twain source"
    If an application gives an option to select a source, the Canoscan is not in the list of sources, although it can clearly be seen in the control panel list of sources. I have another scanner installed, an HP 4380 combined scanner/printer. That is the only option any of the "acquire" buttons gives me.

  • guthriegus Sep 07, 2009

    Have done exactly as suggested - no luck. Just same as before. When I try mspaint it cannot "see" the Canon scanner, but gives me the option of two "devices", namely a choice of a Ricoh R5C592 or a Ricoh R5C822, niether of which I have ever heard of, there has never been any Ricoh apparatus connected to this machine and I can't find them in the hardware or programme section of control panel.

    Trying to scan from any other application gives the same result i.e. "unable to select twain scanner"

    What next?


  • guthriegus Sep 07, 2009

    Thanks, the problem is solved, I went through the process again and now it works ok. I will now re-install the HP printer and keep my fingers crossed that they will both work and that I'll be able to select either source.

    Thank you for this solution. I will come back to Fixya as I have another long standing problem.
    I purchased a Samsung TV with a PC facility, specifically in order to use the dual screen capability. It did work for a short while (about a day) but when I took the TV back to the supplier, he plugged it in to his PC and it worked OK, so absolved himself of any warranty responsibility. I got on to the Sony and the Samsung help lines and the Sony people said that there was a compatibility problem and that they were devising a fix. Samsung denied that they had heard of any problem. I have kept a lookout for news atht the fix was ready but have seen nothing yet.
    Do your people know anything about this problem? If there is anyone specialising in this (you perhaps?) could you ask them to get in touch please. It's not a high priority at the moment but I would like to find a solution sometime.

  • guthriegus Sep 07, 2009

    The scanner is now running satisfactorily, thank you.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Canon Master
  • 13,433 Answers

There is a driver available for vista at @

just select vista from the drop down menu, or click on downloads first.

Posted on Sep 07, 2009

  • Ekse Sep 07, 2009

    I would suggest you uninstall the other machine completely from your computer, unplug it, start -> control panel -> add or remove programs or programs and features

    find the related software from the list and uninstall.

    then go to printers and faxes and uninstall the printer by right clicking on it and select delete.

    Then uninstall the canoscan from your computer and unplug it.

    Restart the computer.

    Install the canoscan and plug it in.

    Try scanning with the paint program, hold down the windows button(windows flag on your keyboard) and press r on your keyboard. in the run menu, write mspaint and click OK

    in paint, press File and then from scanner or camera, scan from the cano.

  • Ekse Sep 07, 2009


    I think you have the fixya unlimited plan? so after you get the hp machine installed and everything works go ahead and accept this solution, then you can go and post a new problem to the website, I will try to get to answer your question again but someone else might get to it.

    Its probably just a settings problem this is supposed to be one problem per thread - so since you have the unlimited plan you can post another problem without any extra charge.

    If you don't have the unlimited plan you would be charged again or you could try the free option.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Install canoscan LIDE 500F

Hello you can download the driver here:

Its free and remember to select
your current operating system 32 or 64 bit.

Good luck

Oct 12, 2012 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Canoscan LiDE 500f Driver for linux ubuntu

Stelios: there is no "linux" choice on the link you provide. thumbs down, looks like you haven't even tried dwonloading it, without mention to getting the device to work with the "driver" you suggest.

Feb 19, 2012 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

My scanner ''CanoScan Lide 500F'' does not work with Windows 7 ?
Try that vista driver. I tried some vista drivers for some devices and they worked for me :)

Jul 29, 2010 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

My scanner software (LIDE 500F)


from the official webpage which is here

click on downloads and software, select your windows from the list. and then download the driver

TWAIN Driver - LiDE 500F Scanner Driver Ver. (Windows Vista/XP/2000) lide500fvst11220a_xpen.exe

Ones you have succesfully installed the product, you can try scanning a document with the paint program for example.

start -> run (or hold down windows key and press r) type in mspaint and press ok

now in paint, click file and from scanner or camera, scan a document by following the on screen instructions


Sep 09, 2008 | Computers & Internet

1 Answer

Problem with CanoScan Lide 500F

I would reinstall the driver first. Get the latest ScanGear and Toolbox from the Canon Website.
Do you have any other image devices such as a Multifunction (scanner,fax, printer) or digital camera attached to the computer?

Jun 30, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Driver for canoscan LIDE 500F

Here is link to driver. Click on External Mirror 1 to download. Disconnect scanner from usb before downloading and installing the software, connect back only when required by scanner software or after installation.

Jun 08, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Cannot TWAIN CanoScan LiDE 500F

What errors do you recieve? Where are you scanning from...what application?

Apr 02, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

Not finding what you are looking for?
Canon CanoScan LiDE 500F Flatbed Scanner Logo

Related Topics:

142 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2152 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides