Question about Dell A940 All-In-One InkJet Printer

1 Answer

Printer has an attitude

"Color cartridge missing" Don't you just hate machines that tell you your eyes have past their sell-by date? OF COURSE THE COLOR CARTRIDGE ISN'T MISSING, I CAN SEE IT!!!!!
Help me someone, please!

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  • cam_hassett Sep 07, 2009

    Thanks for reply bob. Yes, I baulk at Dell cartridge prices so normally get IJT and accept there will be the occasional bad cartridge but I've never got this message before. It was working fine, only a month old then, suddenly, no joy. I've dis/reconnected the printer, "wiggled" the cartridge, cleaned the gold contact...NADA?



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Check that you removed the protective tape. some cartridges have two of these pieces of tape one over the head and possibly on on the contacts to the printer.

If you recently re-filled or had the cartridge refilled or even bought one of the many cheaper replacement cartridges you should read on

Most modern cartridges have an ink level chip built on to them.
Should the level drop below 25% then most of these chips lock up and will not reset.

Re-filling them will have no effect

If you are lucky you should be able to find either a chip resetter around on the INTERNET or maybe even local


Even better empty cartridges that never need to be reset.
The second option is my preference

I realise these are not for your specific printer but there are others listed on both those sites as well.

cheaper cartridge problems have been on the rise recently and that is for ALL makes of printer.

Posted on Sep 07, 2009

Testimonial: "Thanks bob, I just used a dry cotton bud and was especially gentle with the printer contacts less gentle with the cartridge."

  • Project NOMAD
    Project NOMAD Sep 07, 2009

    be VERY careful cleaning contacts and ONLY use isopropynol on a lint free bud or cloth.

    Also be very gentle.

    I have seen the contacts cleaned and cartridges ruined with other methods of cleaning.

    Rubbing too hard can also cause a badly set chip to move making it inoprable.

    I dont like full prices replacements either which is why I always provide the links

  • Project NOMAD
    Project NOMAD Sep 07, 2009

    I usually reccomend that people take back any cartridge that does not work right from the get-go.

    I dont know of anyone who has had a problem doing that be it a shop refill or otherwise.

    No matter if I paid $1 or $100 for a cartrdige I would still expect it to work



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