Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

Restarting computer I just got the My Book 250gb external hard drive for my xp computer and when I plug it into the usb 2.0 slot and it is detected, my computer automatically restarts.  When I plug it into a 1.0 slot it works fine.  I had a Comstar hard drive before and it worked fine in the 2.0 slot. Thank you.

Posted by on

  • 1 more comment 
  • sammysnaksus Dec 13, 2007

    I have xp home. I did not get a disk with drivers for the hard drive and can't seem to find them on the net.

  • sammysnaksus Dec 15, 2007

    oh sorry about that. It's essential edition. model#WD2500I032-001.
    s/n#WCANKC262412. Thanks a lot for your patience.

  • redon4220 Sep 25, 2008

    where is ther driver to MDL: WD2500i032-001, S/N: WCANK8969741 or how do i get it to work..?

    the motor is running and there is light and its all fine but the only thing there is wrong is it aint there where the other hard drives and the cd/dvd drives are so i cant actually use the extern hardisk... please help me



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 37 Answers

What edition is it,pro,home,studio ,office.essentiel ect ect and model/order no let me know and we can see if we can help.In meantime try installing usb 2.0 drivers again

Posted on Dec 09, 2007

  • 4 more comments 
  • paul shaw Dec 09, 2007

    and which windows r u using

  • paul shaw Dec 13, 2007

    sorry i think i wasnt clear enough with my question. what model my book is it pro,home,studio ,office.essentiel ect as there is loads of different ones but if we get the right one it will be easier

    look on back for model and order number and i can send u a link to download drivers

    and maybe's bios update ,i will check when u post details

  • paul shaw Dec 15, 2007

    now same for your pc please so we can update drivers (model no, service tag ,manufacturer dell,time ect, sorry about having to do all this but best way before doing anything is to update system

    thanx for your patience

    am looking into my book hard drive whilst u post other info

  • paul shaw Dec 15, 2007

    i know this sounds like a silly question, but did u buy this drive from dixons store because the ones that dixons sold need different drivers (why is beyond me u would think they were all the same ) here is a link for u to checkout still waiting for your pc details before i can go any further.Did u format the drive?

  • paul shaw Dec 15, 2007
  • paul shaw Dec 15, 2007

    have u checked power management in meantime

    Windows also has power management control within the

    operating system. The option is located in the Control Panel. Click on the icon labeled Power Management. Set the Turn off hard disks option to Never.
    some times it switches external drives off



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


The external hard-drive is "plug-and-play", and Windows XP/Vista/7 all support "plug-and-play".
Thus, it should automatically be detected by Windows.

So, what's your "real" problem? Symptoms? Error-messages? What happens? What does not happen?

Nov 05, 2010 | Iomega Silver Series External 250GB...

1 Answer

New external harddisk cant be detected on my computer

Since you have not given any specifications about model of your HDD hence I'd consider your HDD connects through USB. Your USB driver is old you shall consider upgradation.

Jun 15, 2009 | Western Digital My Book Essential Edition...

1 Answer

I cannot retrieve my files from the wd 250gb

First instinct is that your drive has failed. I would remove the drive and insert it into a system to test. If it works, then it is the housing from the external drive that failed. If the drive does not work once inside your system, then the drive is bad. Good luck.

Jun 04, 2009 | Western Digital 250GB MyBook External USB...

2 Answers

I require a driver for our Beyond micro external hard drive.

It looks as though there is no driver support for beyond micro although the specs state that the drive is plug and play. which means you just plug it in and windows sets it up. other than that there are no software or drivers for it.

best of luck.
hope this helped.
please remember to rate me.

If you need further help, reach me via phone at

Mar 02, 2009 | Beyond Micro Mobile / 250GB / 7200 / 8MB /...

1 Answer

Windows XP will not recognize my WD 250GB Harddrive

Just plug your USB HDD directly into your MBoard's USB port...

Feb 09, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

Computer stalls during startup

How Old is your computer (depending on age, it may not have USB 2.0) that is what you may need to have a external HD now a days

or is it the drivers?

Feb 04, 2009 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

1 Answer

Hi, I recently bought your 750GB My Book external drive, which I have connected to a Macintosh G4 desktop computer.  The computer does not recognize the external drive now, although I was previously able...

Be sure to plug the USB connector and the back of the CPU. Then go to Application folder if your running on OS X. Locate the disk utility, then double click it and see if your external drive have been detected. If it is detected try to repair it. and then thats it

Dec 07, 2008 | Western Digital My Book Premium ES...

1 Answer


The I250HD35 is plug-and-play with Windows XP. That means that all of the drivers needed to run your hard drive are included in Windows.

If your computer is asking for drivers when you plug in your drive, one of two things is probably happening:

1) Windows XP doesn't know where to look for the right drivers

2) Your drive has malfunctioned

The easiest way to assess which of these is happening is to take your drive and plug it into another computer that is running Windows XP. If it is detected properly on the other machine, then your computer doesn't have the right drivers or is looking in the wrong place for them. If it doesn't, then I/O Magic will be happy to replace your drive if it is still within the warranty period

If it is detected properly on another Windows XP machine, then when it asks for drivers, make sure to point it to the WindowsINF directory. This is where the default drivers are located.

If your drive is not detected properly on the other computer, your drive is probably experiencing a hardware malfunction. Please visit the I/O Magic website at and click on Support for specific return information.

Have a nice day,

I/O Magic Technical Support

Aug 03, 2008 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

Need driver

Hello maris12345

You shouldn't need drivers for your USB mass storage device on Windows XP. It should be "plug-n-play".

Is yours an older computer? If the computer's USB interface (hardware) is not at least USB ver 1.1 then that may be the problem. (I assume your external hard drive isn't being detected, yes?)

Can you run other USB devices on the same port(s) OK?


Apr 03, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

Not finding what you are looking for?
Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive Logo

Related Topics:

1,568 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers


Level 3 Expert

82313 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides