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Philips Go gear SA6185/37 device manager is not recognizing

When I plug the player into the computer, Philips Device manager is not recognizing the player. It keeps telling me to connect the player to the pc.
I have tried resetting it. I have updated the software for the darn thing. Since it doesn't recognize the player I cannot use the Philips repair program. I have used different USB ports, same thing. I have uninstalled and reinstalled the philips program. any advice? thanks

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Posted on Jan 02, 2017

  • 6 Answers

SOURCE: "Please connect player to PC"

Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW

Posted on Nov 05, 2007

  • 476 Answers

SOURCE: my philips 3345/37 media manager error

Install and run the Philips Device Manager from the product CD.

Switch off the player.

Press and hold [VOL+] whilst connecting the player to the PC.

Device manager should report device error.

Follow on-screen prompts.

This should format the player and re-load the system files.

Posted on Apr 29, 2008

  • 476 Answers

SOURCE: Philips SA6185/02 8GB MP3 Player

It's unlikely to be a fault with the player.

I have just run the Arcsoft Convertor with a DivX encoded .AVI file and it processed correctly.

One possible cause of this problem is that you may not have DivX codecs installed on your PC.
To check this, try playing your .AVI file in Windows Media Player. If it doesn't play, then you will need to download the necessary codecs. Try www.divx.com

If it plays ok, then continue---->

I assume you are trying to convert and transfer directly to the SA6185.

In this case try converting the file before connecting the player and transferring:

Open Arcsoft Media Convertor
Drag the .AVI file into the program window
Click the "Select Player:" drop-down menu and select SA61xx manually.
The "Convert To" setting should default to Folder.
The default folder setting is My Documents/Arcsoft MediaConvertor/

Click "Convert" to start the process.

If this works, then when the process has finished, navigate to the converted file.
Connect the player to the PC, and drag & drop the .WMV file directly into the Video folder of the SA6185.
Disconnect the player when the display says "Ok to disconnect" and restart.
Go to the video option and your movie should be listed and ready to play back.

If the Convert process doesn't work then, the file is most definitely the cause of the problem. If so, post again with details of the file, and how it was created.

Posted on May 16, 2008

  • 1 Answer

SOURCE: Philips GoGear SA6087/37 8GB won't sync songs anymore.

I had the same problem and sadly the only way to fix it is to go through and bring the mp3 player back to factory settings:\ it sucks but its the only way it will work.

Posted on Oct 22, 2008

SOURCE: my player isn't recognized by the Device Manager or Windows Media Player

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

Posted on Jan 23, 2009

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The philips go gear mix 2GB doesnot play, it updates to only 40% as i turn it on, and then it shuts down automatically. Guess some internal file/software is missing, i might have deleted it by mistake


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips Device manager. Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

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Every time I connect my Philips Go Gear into my computer, it tells the that the device is not recognized. It won't even charge it. I have had this MP3 player for going on 4 years, and have never had this...


I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you restore factory settings or repair it Philips Device manager. You can install them from the CD that came with your player or download it from Philips support site.
*Contents may be removed by using this function. So make sure to back up your contents.


Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

You can download the Device manager from www.philips.com/support site.

Hope this works

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I have a philips go gear cam i plugged it into my computer one day and then i unplugged it it deleted everything and when i try and do anything with it it says i have no memory on the device at all and in...


If the problem persists, try to restore the factory settings with the Philips Device Manager.
You can download the Philips Device Manager software from the Software and drivers section on www.philips.com/support.

You can also repair it using Device Manager. Here is how:

Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Unfortunately, the contents will be removed, so its always suggested to keep a back up of all the data on your computer.

Hope this helps.

Feb 26, 2011 | Philips GoGear Flash MP3 Player

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My mp3 philips go gear shows the message: connect to pc and use device manager to repair


if you still have the CD's the device manager is included with them. install it and use it. if you are using win xp sp3 or vista/win7 you will need to visit the site-->support page-->find your device and look for the device manager download. alternatively (worked for me on a 6gb) you can open my computer while the device is plugged in and recognized right click the philips mp3 icon and click format, this will erase all of your music and images but it should recover your mp3 player. if this does not work use the program from the site/your CD's

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1 Answer

Philips Go Gear model SA5285BT/37


Here is the link where you can download the Device Manager software:
http://www.p4c.philips.com/files/s/sa5285_02/sa5285_02_pal_eng.exe

I hope, this will help you!

Dorenno

Oct 07, 2009 | Philips GoGear SA5285/37 Digital Media...

1 Answer

When i turn on my mp3 getting error as " connect to PC and repair through device manager"


If you have lost your installation CD, go to Philips website and download/install the most recent version of the Philips Device Manager for your exact model #. Then open the Philips Device Manager and select the "Repair" button (with your mp3 player connected to the computer, of course).

If the Device Manager does not recognize that your mp3 player is plugged into the computer:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Mar 20, 2009 | Philips Audio Players & Recorders

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Good morning, my go gear is stuck, it will not allow me to operate any of the buttons. It just stay on one screen, and the computer does not recognize the go gear Hello. I'm having the same problem with...


Make sure the hol/lock is not engaged. As logn as it's not engaged, run the Repair in Philips Device Manager. If the Device Manager will not recognize the player: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

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Phillips go gear 8gb


Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

Dec 29, 2008 | Philips GoGear SA5285/37 Digital Media...

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Ok, so what you need to do is plug your player into the computer. Then, in the go to my computer in your start area.
In your computer folder, you should have a removable disk (D:), this is your player.
Right click on the tab and go to Format, click on quick format and then start.
The next window that should pop up will say that it will may erase all the files on the device. That is ok. It will erase all the music you had on there, but that is easy enough to load back on.
Wait for it to finish, unplugg it, turn it on, and you should be good. All you have to do now is reload the music!
I had to figure this out for myself just a few minutes ago because I was having this same problem. Good Luck!

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