Question about Motorola Mobility MOTOKRZR K1 Cellular Phone

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Krzr white screen

I just got a moto Krzr a few weeks ago and the other day it randomly started going to a white screen whenever I did anything with it. I can barely write someone a text without the white screen going on and then going back to the main menu. I tried taking out the battery and putting it back in, and also charging it for a while, but nothing has worked. Help!!!!

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  • kelliann Dec 10, 2007

    thank you for your suggestion. But even after deleting sum pics, the one video I had and most of my texts, it is still having the white screen problem. I took it to US Cellular today and they just reset it for me which didn't help at all. they said I might need to send it in to motorola. grrrrrrr..........

  • tapdancr25 Aug 14, 2008

    So my phone just randomly shut off. And now when i try to turn it back on, either nothing happens or for a brief second, I see the verizon start up screen, then it flashes a white screen, and then shuts right off again. Any idea what could be wrong? I can't even get my phone to turn on now. If anything happens, that is all that happens. Thanks!

  • alyssabell17 Oct 28, 2008

    i was texting my boyfriend and then i turned my hone off and when i turned it back on the screen was white and i cant get it back to normal!! Ugh! it soo frustrating! i could just scream! does anyone have a solution????? i need serious help!!!!!

  • Anonymous Jan 06, 2009

    same exact problem. worst phone, EVER.

  • adasflkm Mar 31, 2009

    wowowowowow slam down really worked. I slam my phone down really hard and it worked. wow

  • donkan3 May 11, 2010

    Solution link . . . http://www.MOTOKRZR


  • Anonymous Mar 22, 2014

    My galaxy s4 was working fine. Then it randomly shut off and will not turn back on. Ive tried taking the battery out and leaving it sit out for a while. Nothing seems to be working. I hear all the noises from getting texts, calls, ect. But I can not see the screen.



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I had the same problem for probley a month, if i oppened it quick or the phone had been on for a while, i would open it and the screen would turn half white and normal on top, or it would freeze. if you hold it 3/4 open, it should work, or thats what it did for me

Posted on Jun 09, 2009

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I had the same "white screen" problem as everyone else. The slam method did not work for me (at least not for the force I was willing to apply). But I was successful in disassembling the phone and reseating the display connector. The instructions from Richard Markert are easy to follow. They are here:

I would be happy to help anyone with this process. Email: ellery (at) starbus (dot) com. Phone: (five-0-eight) 485 .,.6950.

The hardest part is prying loose the top bezel trim. Try doing that from the very top near the camera. It is not necessary to remove the chin piece or the 4 Torx screws on bottom (battery side)...just the 4 screws beneath the glass top.

The process took me about 30 minutes. Most of my time was spent cleaning out gunk along the seals from 2 years of use and making sure that the display and camera were squeaky clean.

It may be difficult to find a tiny #T5 Torx driver (also called a star driver). I found 5 different models at Home Depot, but they are not with the miscellaneous bits along the aisle of the power tool crib. Those only go down to size 10. Instead, look for the all-in-one tools along the back wall. I purchased a Husky 36 piece precision screwdriver set for only $4.80. For all these bits and extenders, that's a real steal!

In my case, it was also at exactly 2 years since purchasing the Krzr (Verizon K1m CDMA). I usually don't accept conspiracy theories, but I must admit that the circumstantial evidence is quite overwhelming. It seems that no matter how frequently or infrequently the owner flips open the phone, the display connector comes loose just as the service contract expires.

From Verizon's point of view, this isn't good. It not only creates a frustrated customer, but it also makes it likely that a long-term Verizon user (someone who probably won't switch away to another wireless provider) will consume another valuable hardware incentive which costs Verizon $200~300. But from Motorola's POV, it makes perfect sense. Is it possible that the firmware is actually tracking the time and incrementing a register as it sets up the failure? As I said, conspiracy theories really don't stand the test of time. The marketplace is too competitive and too unforgiving. But the corroboration amongst visitors to this forum are downright eerie!

Posted on Apr 03, 2009

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Theres a flat ribbon going from the one part of your phone to the other.
If you removed the 4 screws after removing the battery and take the back off you will see where this cable is attached.
This little trick worked for me for a while but now its messed up cause i think the cable is damaged.
But try this:
Use this:
to disassemble youre phone.
But start with just taking the back off.
Remove the four screws and such and in the top right you will see the spot where the cable attached [silver] simply put a piece of paper or a couple pieces of paper on it but make sure you dont cover too much surrounding area.
-This will help the cable stay connected [Thats why when you hit it it will go back in]

And if that doesn't work do the same thing with the front;
remove the cover carefully
put a couple piece of paper on the connector
[make sure you dont cover up the camera lens]

Well I hope that helped
I have the same phone I know what youre going through.

Good Luck

Posted on Mar 03, 2009

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Mine started going white screen 10 days after warranty expired 'oo course' I am begining to think this is programed into these phones to get you to sign a contract or buy a new phone, I have a krzr and two friends of mine have razr's both theirs went white this month and off course both their warranties just expired.

Posted on Aug 07, 2008

  • LinkSpider Sep 05, 2009

    Its the flex connection in the swivel part, costs about $35 to have replaced keeps going because of the flip action wearing it out


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Try deleting your texts and some pics/videos. I've had the same problem for last few months. The memory doesn't indicate it's full but I think that's the issue.

Posted on Dec 09, 2007

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This is BEAUTIFUL! -- From the experiences of others and the photos on the link above, it makes sense it'a bout the flex cable connection. Instead of the slam solution, I removed the battery and pressed FIRMLY on the spot behind the battery where I thought the flex cable would be connected. Voiá! Has been working fine for a week.

Posted on Jun 17, 2011

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Hi i also have the problem with the white screen but when it first started i kept plugging in the wall charger and unplugging it and eventually i got the battery charging screen back onto the screens instead of it being white or not working. it continued to work for about a week but then it completely screwed up and i tryed plugging and unplugging it again but i still havent had any luck!!

Posted on Oct 24, 2009

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Ha! the slam your phone down thing totally worked! and, i wasn't the least bit hesitant to slam it on the kitchen floor. really, this phone is horrible. i can send a text again without it resetting 14 times in the process! woo hoo!

Posted on Oct 17, 2008

My screen went white 10 before warrenty! its in there as we type and im stuck with a loaner now

Posted on Sep 11, 2008

  • rdb9996 Jun 17, 2011

    This is BEAUTIFUL! -- From the experiences of others and the photos on the link above, it makes sense it'a bout the flex cable connection. Instead of the slam solution, I removed the battery and pressed FIRMLY on the spot behind the battery where I thought the flex cable would be connected. Voiá! Has been working fine for a week.


Omg omg omg i slammed my phone on a desk in my basement because i was having the same problem occur.....IT WORKED im convinced something comes loose in there so slam it on back down on a hard surface so u dont crack the screen. it worked for me

Posted on Sep 02, 2008

Without a word of a lie, i had the exact same problem, i got fed up and smashed it against my desk, and it works fine now :) not to say you should do that or anything

Posted on Apr 05, 2008

Mine started to do this right after the warranty expired, go figure. Then Verizon wants $50 for a replacement after paying them $4-5 per month for insurance. The phone eventually gets so bad (1.5yrs later) that every time you turn it on it's just a white screen.

I refuse to give the 2 companies anymore money so I'm putting up with it until I can cancel the contract without a penalty.

Posted on Apr 04, 2008

I had the same problem and went through a huge disaster of a time at Verizon today. I dropped the phone off because they said the software just needed to be updated, and I went to pick it up, and they handed me a new phone. Sounds good, right? No. It was a refurbished phone that had a missing piece from the side. (No biggie, but come on, if you're going to just give me a new phone, tell me what's wrong with the old one and give me one that's actually refurbished) I also lost my pictures as a result, and they said that this was the last refurbished one, so I'd have to order a different one if I really wanted one. I'm not happy, and I'm actually thinking about buying a new phone soon because this is the most common problem with KRZR, and it's a very serious software glitch.

So in short, you'll probably end up with a new phone.

Posted on Dec 22, 2007

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Wow wow wow slam my phone down and it worked

Posted on Mar 31, 2009

  • adasflkm Mar 31, 2009

    wowwowowowowow slam down really worked


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