Question about HP Photosmart 325 InkJet Printer

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I have an HP Photosmart 325 mini printer. # Q3414A S/N CN4A0241S9 Regulatory Model Number SDGOA-0406 The problem is that when you load it with photos and paper to print and press the print button, the red light comes on and the screen says, Print cartridge cradle is stuck. Clear jam and press OK.'' There is nothing jammed and when you press ok the the green light goes on and quickly turns to red with the same message. I have removed the ink cartridge and reinstalled it. I have looked in the bottom compartment and there is no jam anywhere. What should I do. Mike

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  • costuros Sep 18, 2009

    I already tried that. Any other suggestions? Mike



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Since you have already checked and eliminated any paper jams, then you should perform a power reset on your printer by using the following steps:

1) Disconnect the power cord from the printer for 15-20 minutes

2) After 15-20 minutes, reconnect the power cord to the printer.

3) Try to print and see whether the problem is resolved or not.

Hope this solves your problem. Thanks.

Posted on Sep 12, 2009

  • AliTech110
    AliTech110 Sep 18, 2009

    Thanks for the feedback.

    Looks as if there might be a tiny piece of paper stuck in the machine. To clear the paper:

    1) Press the Power button to turn off the printer,

    2) If the optional Internal Battery is installed in the printer,
    unplug the printer power cord. Open the battery
    compartment cover and remove the battery. Wait about 10 seconds, then
    reinstall the battery. Then plug in the power cord.

    If internal Battery is not installed in the printer,
    unplug the printer power cord. Wait about 10 seconds, then plug the power
    cord back in.

    3) Turn on the printer. The printer checks for paper in the paper path and will
    automatically eject the piece of paper.
    Press OK to continue.

    If the problem persists, you'll have to remove and re-install the print cartridges.




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