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Error0xc19a0024 on a hp 6180 will not print - HP Office Equipment & Supplies

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Hi,

Follow the below 2 solutions :-

I

  1. Turn off power and unplug from power source.
  2. Open right side of printer.
  3. Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
  4. Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
  5. Unplug power source.
  6. Reconnect the flat ribbon cables by aligning and carefully pushing into the connectors on the main circuit board.
  7. Plug in power source and turn printer on.
II

  1. Turn off power and unplug from power source.
  2. Open right side of printer (looking at the front).
  3. Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
  4. Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
  5. Press both cancel and power button at the same time.
  6. Message on printer screen will be, "Enter Special Key Combo".
  7. Push keys; Left-Ok-Right.
  8. When printer screen changes, scan through and look for "System Menu" and push "Ok"
  9. Scan again and look for "Clean Derivative" and push "Ok". Wait for 1 minute.
  10. Scan again and look for "Clean Firms" and push "Ok". Wait for 1 minute.
  11. Press "Cancel" 4 times
  12. Turn off power and unplug from power source. Wait for 2 minutes.
  13. Reconnect the flat ribbon cable by aligning and carefully pushing into the connector on the main circuit board.
  14. Plug in power source,and turn on power.
  15. When printer boots up, answer the questions on the printer screen for your area.
  16. The printer will cycle the ink from the cartridges to the print head and back.
If problem persists, let me know.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 07, 2009

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