Question about HP Compaq Presario C500t Notebook
Please follow the instructions in this malware removal guide to safeguard your system, prior to installing MBAM to scan for and remove this malware from your computer. Then use this guide to remove personal av from the computer. You will need to download the temp cleaner, Erunt and Mbam to another internet connected computer, then burn them to cd for installation onto the infected system. You should not have difficulty installing them, unless there are some other problems present as well. In that case, see the pinned instructions on this page to help you get mbam installed and running on the infected computer. Update it if possible, then Run a quick scan and fix any problems detected. Then reboot the system, go directly to windows update and apply all critical and important updates to your system. Make sure your AV is updating correctly as well.
If you decide you want to have a malware expert look over your log files once you are connected to the internet, to ensure you have cleaned the bugs out, create a post at one of the forums listed in the end of this article. Someone will take you under their wing and help to make sure you got it all...
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Sep 06, 2009
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Posted on Jan 02, 2017
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