Question about HP 1040 Plain Paper Inkjet Fax

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Send error I'm able receive fax, but able to send. results come back with send error instand of ok

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Http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu00547&cc=us&lc=en&dlc=en&product=425911&dlc=en&lang=en

Posted on Dec 13, 2007

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

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HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Mar 07, 2010 | Office Equipment & Supplies

Tip

HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Dec 02, 2009 | Office Equipment & Supplies

1 Answer

We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-
  1. Attempt to send the fax again when telephone-line conditions have improved.
  2. If the fax session was using error correction, disable ECM.
To disable ECM Press :-
  1. Press Setup .
  2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
  3. Press OK .
  4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
  5. Press OK .
  6. Press the Right arrow (> ) until either OFF or ON displays.
  7. Press OK .
  8. Send another fax to verify that the ECM is enabled or disabled.
Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.
  1. On the control panel of the product, press the Setup button (c01361401.gif ).
  2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
  3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
Now Do this :-
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

May 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Intermittently, the confirmation page on the fax says the fax failed (didn't go thru) but it actually did. Why is this? The confirmation page is printing false results, indicating the fax failed to go...


This is because some faxes don't have Error Correction Mode capabilities.

If there's a slight distortion on the line, the receiving machine (without ECM) receives a fax with some minor errors. And even though for a human eye the resulting fax page is perfectly readable, for the machine, that thinks only zeros and ones, there was an error detected in the data, and hence the trasmission failed.
Faxes with ECM when they detect an error, ask the sending fax to re-send the last portion of data, and this way can bring the transmission to a 100% successful end.

So the only thing you can do is ask your recipients to upgrade their fax machines to an ECM-capable model :)

Oct 29, 2009 | Canon Office Equipment & Supplies

1 Answer

My fax confirmation result says GN. What does


This mean the fax was not received on the number you send it to.It will show OK on the report if it was send.

Jun 25, 2009 | Canon L220 Plain Paper Laser Fax

1 Answer

Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.



RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.

Mar 03, 2009 | Epson Stylus CX9400 Photo Printer

1 Answer

Won't send faxes to 817 area code, all others OK


The recipient may have a DSL phone line, or receiving to a fax server that blocks your area code.

Oct 14, 2008 | HP 640 Inkjet Fax Machine

1 Answer

Error code 390


This issue occurs when the issue is with the telephone line. Try to send fax to another number and check the result.

For more information, please open the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=buu02549&cc=in&dlc=en&lc=en&jumpid=reg_R1002_INEN

May 14, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Brother MFC 8860DN: Send Problems


Update the firmware and it does support SMTP-AUTH

Nov 04, 2007 | Brother MFC-8860DN All-In-One Laser...

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