Another suggestion, I am not sure if you can do it (pull the head unite out) , but there is a Phone wire. (not sure of the color i think its either white or green) on the back of the head unit. if this is a naked wire (since you bought the car used it may be) and it grounds it will cause the player to go into phone mute mode>> check that out and tape up the wire if its exposed.
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This device comes with a pre activated touch and need not be tweaked for activating the touch feature. However, please follow the following,
Media Center 730N(RHR) NOTE: Uconnect® Phone and Voice Command are vehicle options which must be ordered separately. The buttons on the radio will only be active if the vehicle has been equipped with the option.
This navigation radio requires digital data from a navigation database. The data in the navigation database is licensed from Navigation Technologies. Not all roads are digitized.
Try head cleaning. These things get a real beating, cars vibrate a lot, and potholes does no justice to anything. There is a chance it is on its way out. I bought a 400 dollar pioneer, and it broke after 3 months! I couldn't get it repaired because i lost the receipt. Lat time i buy from best buy, or pioneer...