Question about Samsung Hue (SCH-r500) Cellular Phone

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Someone hELP!! I have the samsung R 500 from cricket! when i try to call some one it says the call is connected and when someone calls me my phone rings but i try to talk to someone and i can't hear them and they can't hear me. it says that it is in the ear piece volume and i try to adjust that while calling my voice mail and i still can't change it!! How do i solve this problem and make it go back to Voice Volum! i can't even hear my phone ring to connect to other peoples phone!!

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