Question about Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook

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Macbook will not power on. It's not the battery according to the Genius bar technicians

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I assume it doesn't power on from the AC adapter either?
If not, perform the following steps:

  1. Disconnect the AC adapter and remove the computer's battery.
  2. Press and hold the power button for 5 seconds and then release the button.
  3. Reconnect the battery and AC Adapter.
  4. Press the power button to restart the computer.
If it doesn't restart, you have logic board issues, and need to bring the machine in to a service tech.

Posted on Sep 19, 2009

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Posted on Jan 02, 2017

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Thank for contacting Fixya, I will be glad to assist you. You cannot, without having a diagnostics performed by a certified Apple technician or Apple Authorized Service Provider. You may have damaged the video graphics card on the main logic board of your MacbookMacbook Pro.

Unless you have knowledge on how to go in and physically troubleshoot this geniune hardware issue, I would recommend you do you to your local Apple retail store Genius bar, or Apple Authorized Service center near you and have your Macbook looked at.

Just for your reference, I have taken the liberty to provide the store locator links to your local Apple Retail store as well as a general store locator for locating any local Apple Authorized Service center in your area.

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You don't want to keep turning on the Macbook until you have it checked because it could affect more than just the video graphics card.

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It may be the battery, go to the apple menu then to about this mac then click on more info then look for power and it should show what the condition of the battery is. The health information is shown if it says check battery it may need replaced, if you are under applecare get in touch with apple and see what they say. Failing that take it to the nearest apple store and see what they say at the genius bar. Hope this helps.

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Rechargeable battery have a limited life and unfortunately it sounds like your one has gone, so you really need to buy a new one. For a second opinion I would go to your local apple store and book an appointment at the genius bar and seek their advice.

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So does the organge light still not come on now? If it doesn't try a different charger first. If that fails, your DC-Jack module or logic board may need to be replaced. There are detailed instructions on how to do the restore online. Here is an Macbook Repair Guide that shows how to open a Macbook. If you want somebody else to do it for you go to Macbook Repair.

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A password would not prevent your Macbook from starting, so I don't think that is the issue.

There are several variables to consider when it comes to power issues with an Apple Macbook.
For one, is your battery charged where you can test it without the MagSafe adapter, to see if the Macbook will start up?
• Also, is the MagSafe Adapter itself, not frayed or damaged, is free of debris and is able to connect securely to your Macbook?

If you have checked both of these sources for powering up your Macbook and you still cannot turn your Macbook on, then that is a hardware issue.

Sources of hardware issues with your model of Apple portable notebooks are:
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* The Main Logic board: the main board in your Macbook which contains all processors, RAM, audio & video ports, ethernet, USB and other ports and components-including the Power Supply.

* RAM- If your RAM (Memory) goes bad, this can also impact the start up of your Macbook
---------------------------------------------------------------------
A good way to test and see if you can start your Macbook up is to try this procedure below:

-SMC RESET-
The System Management Controller is an integrated circuit (computer chip) that is usually on the logic board of your Mac computer.

It is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping.

• If the computer is on, turn it off.
• Disconnect the AC adapter and remove the
computer's battery.

• Press and hold the power button for 5 seconds
and then release the button.

• Reconnect the battery and AC Adapter.

• Press the power button to restart the computer

**IF you cannot get you Macbook powered up using this SMC Reset, that means you will need to take your Macbook in to your local Apple retail store Genius bar or Apple-authorized service center to have a diagnostics performed on your Macbook.

I am sure this will help guide you in the right direction toward address this issue.
Let me know if you have more questions regarding this issue.

Thanks!

Regards,

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Under normal circumstances this should be covered by apple's warranty. I had a similar problem and apple changed the power supply without any questions. If you have an Apple Store in your area, you should schedule a meeting at the genius bar.

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