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Innovage photo keychain software problem

I have a new Mac computer which is not reading the disk for the software .
Can I download it somewhere off the internet so I can put my photos on before Christmas for Grandma?

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  • avnews57 Dec 10, 2007

    I have the same problem, but with the windows software. looking for a downloadable version.

  • Picklepach Dec 11, 2007


    Other User Has The Same Problem

    I have the same problem, but with the windows software. looking for a downloadable version. I have removed software and tried reinstalling, with no luck...

  • jaymers Dec 20, 2007

    similar problem. Tried the fix but program will not run for me. Help!

  • latina25 Dec 21, 2007

    I have a mac and the CD that came with the photo keychain is very small and the computer is not reading it. Where can I download it?

  • bcookie79 Dec 22, 2007

    I download the zip file and it won't let me install the software.  It will let me install the uninstall package.  ???

  • doradolaw Dec 22, 2007

    Same problem.  I use an Imac, side loading cd/dvd drive.  Won't take mini-disc.

  • doradolaw Dec 23, 2007

    Tried to download the software from www.mscustomercare.com.  But my Mac won't install it due to "errors".  Any suggestions?

  • Anonymous Feb 06, 2008

    Tried to install on mac 10.3.9 without success. Should I> rty installing while having the divace already plugged to a USB connection?

    Getting frustrated with useless products lke that!!

    JL

  • Anonymous Dec 26, 2008

    can put photos on device but it still wont work unplugged, even after charging on computer all day. Dead, nothing. This thing is a waste of time and money.

  • Karen0789 Dec 26, 2008

    My MacBook will not read the disk. Is the disk not compatable with an imac at all cause i could do this no problem if it was a PC.

  • Anonymous May 11, 2009

    My computer won't read the CD. Look on the internet for the software for free but everywhere I looked you must pay for an application. Gee, I paid alot for this thing all ready. Help.

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For the Innovage photo keychain software download,go to http://www.mscustomercare.com Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1

Posted on Dec 11, 2007

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Do you have a usb connection

Posted on May 02, 2008

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Jaymers has it! Only additional suggestion is DO NOT hit the power button so it goes to updating before you install. Just leave it at USB update. Also, does not work at all with MAC OS 10.5 for me anyway. Works on my other MAC OS 10.4.10.

Posted on Dec 27, 2007

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How do i do this ? " switched to "USB update" for the software to work."

Posted on Dec 24, 2007

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Finally figured it out!
You have to have the device plugged in with the USB port and switched to "USB update" for the software to work.

I purchased a second keychain and now am having other problems!

Posted on Dec 23, 2007

  • jaymers Dec 26, 2007

    Unplug the device then plug it in and you have two options..."usb charge" and "usb update", choose "usb update" and then open the software. It pulls up a cool box a lot like an IPOD update box. Super easy to do! Good luck! Also, make sure your device takes a good charge before wasting any time putting pictures on it. I had a faulty device and had to exchange it. Common problem!

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Posted on Jan 02, 2017

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